OURCUSTOMER.NET

Business Communications Powered by FinnPay

OurCustomer.net is a secure communications domain operated by FinnPay LLC to help businesses communicate directly with their customers.If you received an email from an @ourcustomer.net address, it was sent on behalf of the business identified as the sender of the message.


Your Business. Your Customers. Your Relationship.
FinnPay technology enables businesses to communicate with their customers using a dedicated business-branded email identity without requiring the business to configure or maintain its own email infrastructure.Communications may include:

Replies are directed to the business that sent the communication, allowing customers to communicate directly with the business they know.


Why am I receiving this email?
You may receive communications through OurCustomer.net because you made a reservation, interacted with, provided your information to, or otherwise established a relationship with the business identified in the message.Marketing communications include applicable unsubscribe options.


About FinnPay LLC
FinnPay LLC provides technology that helps businesses operate more efficiently, engage their customers, and build stronger customer relationships.


SMART SOLUTIONS. REAL RESULTS.™

FINNPAY LLC LEGAL CENTER
Policies, Terms & Customer Commitments

This Legal Center contains the policies and agreements governing FinnPay LLC and its websites, applications, platforms, brands, products, and services.These documents apply to FinnPay, FinnServe, FinnServe Reservations, FinnPay360, ThePrizeWheel, ThePrizeWheel Starter, Celebrate360, Celebrate360 Reserve, and their associated websites, applications, portals, and successor platforms.

Privacy Policy
https://finnpay.io/#privacy-policy
Terms & Conditions
https://finnpay.io/#terms-of-use
Subscription Agreement
https://finnpay.io/#subscription-agreement
Customer Success Commitment
https://finnpay.io/#customer-success-commitment
Cookie Policy
https://finnpay.io/#cookie-policy
SMS Messaging Policy
https://finnpay.io/#sms-policy
Implementation & Success Policy
https://finnpay.io/#implementation-success-policy
Accessibility Statement
https://finnpay.io/#accessibility

FinnPay LLC may update these policies periodically to reflect changes in its products, services, technology, legal requirements, or business operations. Each policy displays its applicable effective date and most recent revision date.

FINNPAY LLC
PRIVACY POLICYEffective Date: August 10, 2026
Last Updated: September 22, 20261. INTRODUCTIONFinnPay LLC (“FinnPay,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information entrusted to us.This Privacy Policy explains how we collect, use, process, disclose, retain, and protect information obtained through FinnPay LLC websites, applications, platforms, products, portals, and services.FinnPay LLC owns or operates brands and products that include FinnPay™, FinnServe™, FinnServe Reservations™, FinnPay360™, ThePrizeWheel™, ThePrizeWheel Starter™, Celebrate360™, and Celebrate360 Reserve™.This Privacy Policy is intended to comply with applicable privacy and communications laws, including, where applicable:• the California Consumer Privacy Act, as amended by the California Privacy Rights Act;
• the CAN-SPAM Act;
• the Telephone Consumer Protection Act;
• applicable state privacy laws;
• applicable consumer-protection laws; and
• other applicable United States privacy regulations.Nothing in this Privacy Policy limits rights that cannot lawfully be waived or restricted.2. PLATFORMS COVEREDThis Privacy Policy applies to FinnPay LLC-operated websites and digital properties, including:• https://finnpay.io
• https://finnserve.io
• https://app.finnserve.io
• https://finnpay360.com
• https://finnpay360.io
• https://theprizewheel.com
• https://app.theprizewheel.com
• https://lite.theprizewheel.com
• https://celebrate360.io
• https://celebrate360reserve.com
• https://reserve.celebrate360.ioThis Privacy Policy also applies to Company-operated:• subdomains;
• mobile and progressive web applications;
• software and cloud services;
• APIs and integrations;
• customer and client portals;
• administrative portals;
• employee and staff portals;
• reseller and partner portals;
• customer-support systems;
• AI-assisted services;
• successor platforms; and
• future FinnPay LLC digital services.Collectively, these websites, applications, platforms, and services are referred to as the “FinnPay Platform.”3. CURRENT AND TRANSITIONAL BRAND NAMESCelebrate360 and Celebrate360 Reserve are transitional FinnPay LLC brand names.References to Celebrate360 Growth System may also refer to or be succeeded by FinnPay360. References to Celebrate360 Reserve may also refer to or be succeeded by FinnServe Reservations.The continued appearance of a former or transitional product name does not change FinnPay LLC’s ownership or the application of this Privacy Policy.4. WHO THIS POLICY APPLIES TOThis Privacy Policy may apply to:• website visitors;
• prospective customers;
• business customers and subscribers;
• restaurant, winery, retail, hospitality, and service-business operators;
• authorized account users and employees;
• reservation guests;
• online-ordering customers;
• loyalty members;
• reward participants;
• event attendees;
• ecommerce customers;
• delivery customers;
• authorized resellers and partners;
• referral partners;
• contractors and applicants;
• support contacts;
• marketing contacts; and
• other individuals interacting with the FinnPay Platform.5. OUR ROLEDepending on the interaction, FinnPay LLC may act as the business determining how information is used or as a service provider processing information on behalf of a subscribing business.For example, a restaurant using FinnServe may determine what customer, employee, transaction, reservation, loyalty, or ordering information it collects. FinnPay LLC processes that information to provide the subscribed services.Customers should also review the privacy practices of the business with which they place an order, make a reservation, participate in a promotion, or otherwise interact.6. HOW INFORMATION IS COLLECTEDInformation may be collected:• directly from users;
• through business subscriber accounts;
• automatically through websites and applications;
• through supported hardware and devices;
• through customer-facing ordering, reservation, loyalty, or engagement experiences;
• through third-party integrations;
• through payment processors;
• through authorized resellers or implementation partners; and
• from other sources permitted by applicable law.7. BUSINESS AND ACCOUNT INFORMATIONDepending on the services used, we may collect:• business name;
• legal entity name;
• business or trade names;
• business and mailing addresses;
• telephone numbers;
• email addresses;
• website addresses;
• business category;
• tax information where applicable;
• authorized contacts;
• usernames;
• encrypted passwords or authentication credentials;
• account preferences;
• security and authentication settings;
• user roles and permissions; and
• subscription and account status.8. CONTACT INFORMATIONContact information may include:• first and last name;
• job title;
• business name;
• email address;
• mobile telephone number;
• business telephone number;
• mailing address; and
• communication preferences.9. FINNSERVE POS AND COMMERCE INFORMATIONBusinesses using FinnServe may collect, submit, manage, or generate information relating to:• menus, products, services, modifiers, and pricing;
• orders and order history;
• transaction amounts;
• discounts, taxes, gratuities, and refunds;
• register and station activity;
• table assignments and service activity;
• kitchen routing and preparation status;
• receipt and printer activity;
• inventory levels and adjustments;
• product and supplier information;
• gift cards and stored-value activity;
• ecommerce and online-ordering activity;
• QR-code ordering;
• delivery addresses and delivery instructions;
• driver or courier assignments;
• customer purchase history;
• loyalty and reward activity;
• accounting and reconciliation records;
• reports and analytics; and
• multi-location operational information.FinnPay LLC processes this information to provide, support, secure, maintain, and improve FinnServe and related services.10. EMPLOYEE AND AUTHORIZED-USER INFORMATIONBusiness subscribers may provide or manage information concerning employees, managers, contractors, and authorized users, including:• name and contact information;
• job title or role;
• account credentials;
• system permissions;
• assigned location;
• station or device access;
• activity and audit logs;
• scheduling or time-related information where enabled;
• training and support activity; and
• administrative actions.Business subscribers are responsible for providing appropriate notices to their personnel and for using employee information in compliance with applicable law.11. RESERVATION AND GUEST INFORMATIONFinnServe Reservations and transitional Celebrate360 Reserve services may process:• guest names;
• email addresses;
• telephone numbers;
• reservation dates and times;
• party sizes;
• reservation status and modifications;
• waitlist information;
• seating preferences;
• reservation notes;
• accessibility requests;
• dietary requests;
• guest preferences;
• visit history;
• deposits and prepayments;
• event registrations;
• confirmation and reminder activity; and
• reservation communications.Business subscribers determine how reservation and guest information is collected and used in connection with their businesses.12. EVENTS, EXPERIENCES, AND PREPAYMENTSFor events and bookable experiences, information may include:• event or experience selected;
• ticket or reservation purchases;
• attendance information;
• seating selections;
• guest preferences;
• confirmation information;
• cancellations;
• deposits;
• prepaid reservation information; and
• payment status.13. CUSTOMER PROFILE INFORMATIONBusiness subscribers may collect and manage customer-profile information, including:• birthdays;
• anniversaries;
• customer preferences;
• purchase and visit history;
• loyalty participation;
• reward activity;
• prize redemption activity;
• customer notes;
• communication preferences;
• reservation history;
• order history; and
• engagement history.This information is generally processed on behalf of the applicable business subscriber.14. LOYALTY, REWARDS, AND ENGAGEMENT DATAFinnPay360, ThePrizeWheel, ThePrizeWheel Starter, and related services may process information concerning:• prize-wheel participation;
• rewards earned or redeemed;
• loyalty enrollment and participation;
• campaign participation;
• customer engagement;
• referral activity;
• review requests and responses;
• promotional participation;
• QR-code interactions;
• digital reward activity;
• birthday and anniversary campaigns; and
• customer-retention activity.15. MARKETING INFORMATIONInformation voluntarily provided or generated through marketing activity may include:• survey responses;
• communication preferences;
• promotional preferences;
• marketing interests;
• contest or promotional entries;
• campaign interactions;
• email engagement;
• SMS or MMS engagement; and
• requests for information or demonstrations.16. CUSTOMER COMMUNICATIONSWe may collect information submitted through:• support requests;
• live chat;
• contact forms;
• demonstration requests;
• onboarding forms;
• training sessions;
• customer-service communications;
• feedback forms; and
• account communications.17. PAYMENT INFORMATIONPayments may be processed through one or more authorized third-party payment processors, gateways, acquiring institutions, or financial-service providers.Depending on the service, FinnPay LLC may collect or receive limited payment-related information, including:• billing contact information;
• billing address;
• subscription information;
• payment status;
• transaction history;
• invoice and receipt information;
• payment tokens;
• partial or masked card information;
• authorization status;
• refunds and adjustments;
• settlement and reconciliation information;
• chargeback or dispute information; and
• subscription-renewal information.Sensitive payment-card information is generally processed directly by authorized payment processors and is not stored by FinnPay LLC except where permitted by applicable law and necessary to provide the applicable service.Merchant payment-processing services may be governed by additional processor, bank, gateway, or merchant agreements.18. INFORMATION COLLECTED AUTOMATICALLYWhen users interact with the FinnPay Platform, we may automatically collect:• IP address;
• browser type and version;
• operating system;
• device identifiers;
• language preferences;
• referring URLs;
• pages or screens visited;
• time spent on pages or screens;
• clickstream and interaction data;
• approximate geographic region;
• internet-service provider;
• application version;
• crash reports;
• diagnostic information;
• login and authentication activity; and
• security and audit logs.19. COOKIES AND SIMILAR TECHNOLOGIESWe may use cookies, pixels, local storage, authentication tokens, and similar technologies to:• remember preferences;
• authenticate users;
• maintain sessions;
• provide website and application functionality;
• analyze performance;
• understand usage;
• measure marketing effectiveness;
• personalize experiences;
• enhance security; and
• detect or prevent fraud.Additional information is available in the FinnPay LLC Cookie Policy.20. CUSTOMER-GENERATED CONTENTThe FinnPay Platform may allow users to submit:• photographs;
• reviews;
• testimonials;
• ratings;
• comments;
• videos;
• promotional entries;
• social-media content; and
• other user-generated content.Users remain responsible for the content they submit and represent that they have the rights and permissions necessary to submit and use that content.21. AI-ASSISTED FEATURESCertain FinnPay Platform services may use artificial intelligence or automated decision-support technologies to assist with:• marketing recommendations;
• campaign suggestions;
• communication generation;
• customer and inventory insights;
• revenue or demand forecasting;
• stockout or churn indicators;
• reporting and analytics;
• operational insights;
• workflow automation; and
• recommended actions.AI-assisted outputs may process connected business, transaction, inventory, customer, and operational information as necessary to provide the requested functionality.AI-generated or AI-assisted recommendations should be reviewed by an authorized user before consequential action is taken.22. INFORMATION FROM AUTHORIZED RESELLERS AND PARTNERSInformation may be submitted by authorized FinnPay or FinnServe resellers and partners during:• demonstrations;
• customer onboarding;
• account setup;
• subscription enrollment;
• hardware configuration;
• payment-processing enrollment; and
• support coordination.Authorized resellers and partners receive only the information reasonably necessary to perform authorized services and are required to protect confidential information in accordance with applicable agreements.23. HOW WE USE INFORMATIONWe may use information to:• operate and administer the FinnPay Platform;
• establish and maintain accounts;
• provide subscribed products and services;
• process orders and POS transactions;
• manage reservations and waitlists;
• administer events and prepaid experiences;
• provide online ordering and ecommerce;
• manage inventory and operational workflows;
• support loyalty and reward programs;
• facilitate email and SMS communications;
• process subscription and other authorized payments;
• provide reports, analytics, forecasting, and insights;
• provide customer support and training;
• authenticate users;
• deliver software updates;
• maintain security;
• personalize user experiences;
• improve products and services;
• detect fraud or misuse;
• investigate violations;
• enforce agreements and legal rights;
• comply with applicable law; and
• protect FinnPay LLC, subscribers, users, and customers.24. COMMUNICATIONSWe may communicate with users regarding:• account activation;
• reservations and waitlists;
• orders and deliveries;
• event confirmations;
• payment confirmations;
• invoices and receipts;
• account security;
• subscription renewals;
• product and software updates;
• service announcements;
• customer support; and
• promotional communications where permitted.Users may opt out of certain marketing communications while continuing to receive necessary transactional, account, security, or service-related communications.25. SMS AND MMS COMMUNICATIONSWhere consent has been obtained, the FinnPay Platform may facilitate SMS or MMS communications, including:• reservation confirmations and reminders;
• waitlist notifications;
• order and delivery notifications;
• birthday and anniversary offers;
• loyalty and reward communications;
• promotional campaigns;
• event invitations;
• account notifications; and
• customer-support communications.Recipients may revoke consent or opt out as described in the applicable communication and FinnPay LLC SMS Messaging Policy.26. EMAIL COMMUNICATIONSEmail communications may relate to:• account activation;
• subscription management;
• reservations and reminders;
• orders and receipts;
• event notifications;
• invoices;
• product updates;
• security notifications;
• customer support;
• educational content;
• newsletters; and
• promotional campaigns where permitted by law.Recipients may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication. Necessary transactional and service-related communications may continue.

27. HOW INFORMATION IS SHAREDFinnPay LLC does not sell personal information in exchange for monetary compensation.Information may be disclosed as reasonably necessary to operate the FinnPay Platform or as permitted or required by law.Information may be shared with:• the applicable business subscriber;
• affiliated companies;
• authorized resellers and partners;
• payment processors and gateways;
• financial institutions involved in processing authorized transactions;
• cloud-hosting and infrastructure providers;
• email, SMS, and communication providers;
• analytics providers;
• authentication providers;
• fraud-prevention and security providers;
• hardware and integration providers;
• customer-support providers;
• professional and legal advisors;
• governmental authorities where required by law; and
• successors involved in a merger, acquisition, restructuring, financing, or asset sale.Disclosures are subject to appropriate contractual, legal, security, and operational safeguards where applicable.Some analytics or advertising technologies may constitute “sharing” under certain privacy laws even when no money is exchanged. Where required, FinnPay LLC will provide applicable notices and choices.28. INFORMATION AVAILABLE TO BUSINESS SUBSCRIBERSBusiness subscribers may access information concerning their own customers and operations, including:• order and transaction activity;
• customer purchase history;
• reservation and waitlist activity;
• loyalty and reward participation;
• birthdays and anniversaries;
• communication preferences;
• customer engagement;
• event registrations;
• customer profiles;
• employee and authorized-user activity;
• inventory and product information; and
• reporting and analytics.FinnPay LLC processes this information on behalf of the applicable business subscriber and in accordance with applicable agreements.29. THIRD-PARTY SERVICE PROVIDERS AND INTEGRATIONSThe FinnPay Platform may use or integrate with:• payment processors and gateways;
• cloud-infrastructure providers;
• POS systems;
• reservation platforms;
• accounting platforms;
• CRM systems;
• ecommerce platforms;
• email and SMS providers;
• authentication providers;
• mapping and delivery services;
• analytics services;
• hardware and peripheral providers;
• social-media platforms; and
• other approved business applications.Third parties maintain their own privacy practices. FinnPay LLC does not control the privacy practices or independent activities of unaffiliated third parties.30. THIRD-PARTY AUTHENTICATIONUsers may be permitted to authenticate through Google, Microsoft, Apple, or other supported identity providers.Information received through third-party authentication is governed by this Privacy Policy and the applicable provider’s privacy practices.31. DATA SECURITYFinnPay LLC uses commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized:• access;
• disclosure;
• alteration;
• destruction; and
• misuse.Security measures may include encryption, authentication, access controls, monitoring, logging, network protection, vulnerability management, and backup procedures.No system can guarantee absolute security. Users are responsible for protecting passwords, credentials, devices, networks, and account access.32. DATA RETENTIONInformation is retained only as long as reasonably necessary to:• provide services;
• fulfill contractual obligations;
• maintain legitimate business and financial records;
• resolve disputes;
• enforce agreements;
• prevent fraud;
• maintain security; and
• comply with applicable law.Retention periods may vary according to account status, subscription status, transaction type, legal requirements, tax obligations, security needs, and backup cycles.Information may be deleted, anonymized, or aggregated after applicable retention periods expire.33. ACCOUNT AND DATA DELETIONEligible users may request deletion of applicable information by contacting FinnPay LLC.Certain information may be retained where reasonably necessary to:• comply with legal obligations;
• complete financial or tax reporting;
• resolve disputes;
• prevent fraud;
• enforce agreements;
• maintain security records; and
• protect legal rights.Deletion requests may not immediately remove information from secure backups maintained through ordinary retention cycles.Business subscribers should request export of eligible business information before terminating services when applicable.34. PRIVACY RIGHTSDepending on applicable law and the nature of the relationship, individuals may have rights concerning:• access;
• correction;
• deletion;
• portability;
• restriction of processing;
• objection to certain processing;
• withdrawal of consent; and
• opting out of certain forms of sale, sharing, targeted advertising, or profiling where applicable.FinnPay LLC may require reasonable verification before completing a request.Certain requests concerning information controlled by a business subscriber may need to be directed to that business. FinnPay LLC may assist the subscriber as required by applicable agreements and law.35. CALIFORNIA PRIVACY RIGHTSSubject to the applicability of California law, California residents may have the right to request:• the categories of personal information collected;
• the sources from which information was collected;
• the purposes for collecting or using information;
• the categories of third parties to which information was disclosed;
• access to specific information;
• correction of inaccurate information;
• deletion of eligible information;
• limitation of certain uses of sensitive personal information; and
• opt-out rights concerning certain sales or sharing.FinnPay LLC will not unlawfully discriminate against an individual for exercising applicable privacy rights.Where legally required, applicable opt-out preference signals will be processed in accordance with applicable law.36. CHILDREN’S PRIVACYThe FinnPay Platform is intended primarily for businesses and adults.FinnPay LLC does not knowingly collect personal information directly from children under thirteen years of age without authorization required by applicable law.If FinnPay LLC becomes aware that prohibited information has been collected, reasonable steps will be taken to delete it.Business subscribers are responsible for ensuring that their use of the FinnPay Platform is appropriate for their customers and complies with laws governing minors.37. INTERNATIONAL USERSThe FinnPay Platform is operated primarily from the United States.Individuals accessing the FinnPay Platform from outside the United States acknowledge that information may be transferred to, processed, and stored in the United States or other jurisdictions where FinnPay LLC or its service providers operate.38. BUSINESS TRANSFERSInformation may be transferred in connection with a merger, acquisition, restructuring, financing transaction, asset sale, bankruptcy proceeding, or similar corporate transaction, subject to applicable law and existing privacy commitments.39. DO NOT TRACK AND PRIVACY SIGNALSSome browsers transmit “Do Not Track” signals. Because no universally accepted standard exists for all Do Not Track signals, the FinnPay Platform may not respond to every such signal.Where required by applicable law, FinnPay LLC will process recognized opt-out preference signals, such as Global Privacy Control, in accordance with applicable requirements.40. CHANGES TO THIS PRIVACY POLICYFinnPay LLC may revise this Privacy Policy to reflect:• legal or regulatory developments;
• new or renamed products;
• technology updates;
• Platform enhancements;
• operational changes;
• updated integrations; or
• security practices.Material changes may be communicated through website publication, application notices, email, account notifications, or other reasonable means.The “Last Updated” date indicates the most recent revision.41. CONTACT INFORMATIONQuestions, requests, or concerns regarding this Privacy Policy may be directed to:FinnPay LLC
Website: https://finnpay.io
Email: info@finnpay.io
Telephone: 800.789.9987
Mailing Address: PO Box 1217, Clayton, CA 94517Privacy requests should include enough information to identify the requester, describe the request, and identify the relevant FinnPay LLC product or business relationship.42. COMPLETE PRIVACY POLICYThis Privacy Policy constitutes the general Privacy Policy governing the collection, processing, disclosure, storage, retention, and protection of information associated with the FinnPay Platform.Additional privacy notices, processor agreements, merchant agreements, order forms, or jurisdiction-specific disclosures may supplement this Privacy Policy for particular products, services, transactions, or legal requirements.If a more specific privacy notice applies to a particular service, that notice will control with respect to its specific subject matter.Nothing in this Privacy Policy limits protections or rights that cannot lawfully be waived or restricted.

FINNPAY LLC
TERMS AND CONDITIONSEffective Date: August 10, 2026
Last Updated: September 22, 2026SECTION 1 — ACCEPTANCE OF THESE TERMSThese Terms and Conditions (“Terms”) constitute a legally binding agreement between FinnPay LLC (“FinnPay,” “Company,” “we,” “our,” or “us”) and every individual or entity accessing or using any portion of the FinnPay Platform (“User,” “you,” or “your”).By accessing, browsing, registering for, purchasing, subscribing to, or using the FinnPay Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and other applicable agreements incorporated by reference.If you do not agree to these Terms, you may not access or use the FinnPay Platform.SECTION 2 — PLATFORMS COVEREDThese Terms govern access to and use of Company-operated websites and digital properties, including:• https://finnpay.io;
• https://finnserve.io;
• https://app.finnserve.io;
• https://finnpay360.com;
• https://finnpay360.io;
• https://theprizewheel.com;
• https://app.theprizewheel.com;
• https://lite.theprizewheel.com;
• https://celebrate360.io;
• https://celebrate360reserve.com; and
• https://reserve.celebrate360.io.These Terms also apply to Company-operated:• subdomains;
• mobile and progressive web applications;
• APIs;
• software and cloud services;
• customer and client portals;
• employee and administrative portals;
• reseller and partner portals;
• integrations;
• AI-assisted services;
• successor platforms; and
• future products and digital services.Collectively, these are referred to as the “FinnPay Platform.”SECTION 3 — CURRENT AND TRANSITIONAL BRAND NAMESFinnPay LLC owns or operates brands and products that include FinnPay™, FinnServe™, FinnServe Reservations™, FinnPay360™, ThePrizeWheel™, ThePrizeWheel Starter™, Celebrate360™, and Celebrate360 Reserve™.Celebrate360 and Celebrate360 Reserve are transitional brand names.References to Celebrate360 Growth System may refer to or be succeeded by FinnPay360. References to Celebrate360 Reserve may refer to or be succeeded by FinnServe Reservations.The continued appearance of a former or transitional product name does not change FinnPay LLC’s ownership or the application of these Terms.SECTION 4 — RELATED AGREEMENTSDepending on the products or services used, additional agreements may apply, including:• Privacy Policy;
• Subscription Agreement;
• Application Terms of Use;
• SMS Messaging Policy;
• Cookie Policy;
• Implementation & Success Policy;
• Customer Success Commitment;
• Authorized Reseller or Partner Agreement;
• merchant-processing agreements;
• hardware agreements;
• accepted order forms;
• proposals or quotes;
• statements of work; and
• third-party provider agreements.If a conflict exists, the more specific agreement controls with respect to its subject matter.SECTION 5 — ELIGIBILITYYou represent and warrant that:• you are at least eighteen years old or the age of majority in your jurisdiction;
• you possess authority to enter legally binding agreements;
• if acting for a business, you have authority to bind that business;
• all information you provide is accurate and complete; and
• your use of the FinnPay Platform complies with applicable law.Company may require additional verification before activating an account or service.SECTION 6 — BUSINESS USEThe FinnPay Platform is intended primarily for business and commercial use.Approved users may include restaurants, wineries, breweries, hospitality businesses, retailers, service businesses, professional offices, event vendors, exhibitors, nonprofit organizations, and other organizations approved by Company.SECTION 7 — PRODUCTS AND SERVICESThe FinnPay Platform may include the following products and services.FinnServeFinnServe may provide:• point-of-sale functionality;
• register and table management;
• order management;
• kitchen routing and optional kitchen displays;
• traditional kitchen and receipt-printer support;
• online and QR ordering;
• ecommerce;
• gift cards;
• inventory and supplier management;
• customer profiles;
• loyalty and marketing tools;
• employee and user management;
• reporting and analytics;
• accounting and reconciliation;
• multi-location management;
• payment integrations;
• delivery-management tools;
• Finn AI; and
• related operational services.FinnServe ReservationsFinnServe Reservations and transitional Celebrate360 Reserve services may provide:• online reservations;
• waitlists;
• table management;
• deposits;
• prepaid reservations;
• prepaid experiences;
• events;
• ticketed experiences;
• guest profiles;
• confirmations and reminders;
• reporting;
• analytics; and
• related guest-management tools.FinnPay360FinnPay360 may provide:• ThePrizeWheel engagement experience;
• customer profiles;
• loyalty and rewards;
• birthday marketing;
• anniversary marketing;
• celebration campaigns;
• customer segmentation;
• email marketing;
• SMS and MMS marketing;
• customer-retention tools;
• automated communication;
• review and referral workflows;
• reporting and analytics; and
• related customer-growth tools.ThePrizeWheelThePrizeWheel may provide:• digital prize-wheel experiences;
• customer engagement;
• rewards;
• loyalty tools;
• lead capture;
• QR-code participation;
• review and referral workflows;
• promotional campaigns;
• customer communication; and
• related engagement functionality.ThePrizeWheel StarterThePrizeWheel Starter is a streamlined, one-time-purchase product providing core digital prize-wheel, engagement, lead-capture, and related functionality.Features may differ from subscription products.Company may introduce, modify, replace, suspend, or discontinue products or features as permitted by applicable agreements and law.SECTION 8 — ACCOUNT REGISTRATIONCertain features require account registration.Users agree to:• provide accurate information;
• maintain current information;
• protect login credentials;
• limit account access to authorized personnel;
• promptly remove access for former personnel;
• notify Company of suspected unauthorized access; and
• accept responsibility for activity occurring through their accounts.Users may not share credentials except as expressly permitted for authorized personnel within their organization.SECTION 9 — ACCOUNT SECURITYUsers are responsible for maintaining the confidentiality of:• usernames;
• passwords;
• authentication credentials;
• API credentials;
• security codes; and
• connected-device access.Company may suspend or restrict accounts where unauthorized access, fraud, or compromised security is reasonably suspected.SECTION 10 — ACCEPTABLE USEUsers may use the FinnPay Platform only for lawful business purposes.Users shall not:• violate applicable law;
• infringe intellectual-property rights;
• transmit malicious software;
• interfere with Platform operation;
• circumvent security measures;
• attempt unauthorized access;
• impersonate another person or business;
• submit fraudulent information;
• engage in deceptive marketing;
• send unlawful communications;
• exploit Platform vulnerabilities;
• scrape or extract information without authorization;
• use the Platform to harass or harm others;
• reverse engineer software except where expressly permitted by law; or
• use the Platform in a manner creating material legal, security, or operational risk.SECTION 11 — CUSTOMER CONTENTUsers may submit or manage:• business information;
• customer profiles;
• employee information;
• menus and products;
• orders and transactions;
• reservations;
• events;
• promotions;
• communications;
• reviews;
• photographs;
• logos;
• marketing materials;
• inventory information;
• supplier information; and
• other business content.Users remain responsible for content submitted through their accounts and represent that they possess the necessary rights and permissions to collect, submit, process, and use that content.SECTION 12 — LICENSE TO COMPANYUsers grant Company a nonexclusive, worldwide, royalty-free license to host, reproduce, process, transmit, display, and otherwise use submitted content only as reasonably necessary to:• operate the FinnPay Platform;
• provide subscribed services;
• fulfill authorized transactions;
• maintain security;
• provide support;
• improve products and services; and
• comply with applicable law.This license ends for deleted content except where retention is reasonably necessary for backups, legal compliance, security, fraud prevention, or dispute resolution.SECTION 13 — INTELLECTUAL PROPERTYCompany and its licensors retain all rights in the FinnPay Platform, including:• trademarks;
• service marks;
• logos;
• software;
• source and object code;
• APIs;
• databases;
• documentation;
• graphics;
• user interfaces;
• workflows;
• artificial-intelligence technologies;
• business methods;
• product names;
• trade secrets;
• copyrights; and
• patents.No ownership rights are transferred to Users.SECTION 14 — LIMITED LICENSESubject to compliance with these Terms and applicable agreements, Company grants authorized Users a limited, nonexclusive, nontransferable, revocable license to access and use subscribed services for legitimate internal business purposes.No other rights are granted.SECTION 15 — FEEDBACKUsers may voluntarily provide suggestions, ideas, enhancement requests, comments, or recommendations.Unless otherwise agreed in writing, Company may use feedback without restriction or compensation.SECTION 16 — THIRD-PARTY SERVICESThe FinnPay Platform may interact with third-party services, including:• payment processors;
• payment gateways;
• POS systems;
• accounting platforms;
• reservation platforms;
• communication providers;
• mapping and delivery services;
• authentication providers;
• analytics providers;
• ecommerce services; and
• other business applications.Company does not control third-party services and does not guarantee their availability, compatibility, security, or performance.Third-party services are subject to their respective terms and privacy policies.SECTION 17 — AI-ASSISTED FEATURESCertain FinnPay Platform features may use artificial intelligence to assist with:• marketing recommendations;
• communication generation;
• forecasting;
• inventory insights;
• customer insights;
• promotional suggestions;
• reporting;
• analytics;
• operational insights; and
• recommended actions.AI-generated information is provided as an assistive tool and may be incomplete, inaccurate, or inappropriate for a particular business.Users remain responsible for reviewing AI-generated content, recommendations, communications, and proposed actions before use or implementation.Company does not guarantee the accuracy, legality, suitability, or effectiveness of AI-generated output.SECTION 18 — POINT-OF-SALE SERVICESFinnServe provides software tools that may assist businesses with orders, transactions, table service, kitchen routing, inventory, customer management, reporting, and related operations.The subscribing business remains responsible for:• menu and product accuracy;
• pricing;
• taxes;
• order fulfillment;
• customer service;
• food and beverage safety;
• employee conduct;
• inventory decisions;
• cash handling;
• gratuities;
• refunds;
• regulatory compliance; and
• the operation of its business.FinnServe assists business operations but does not operate the subscribing business.SECTION 19 — ONLINE ORDERING, ECOMMERCE, AND DELIVERYThe FinnPay Platform may allow businesses to accept online or QR-code orders, ecommerce purchases, gift-card purchases, and delivery requests.The subscribing business remains responsible for:• product availability;
• pricing;
• order acceptance;
• order preparation;
• fulfillment;
• delivery areas;
• delivery personnel;
• estimated fulfillment times;
• customer communications;
• refunds;
• cancellations;
• taxes;
• permits; and
• compliance with applicable law.Company is not responsible for the quality, safety, legality, or fulfillment of products or services offered by subscribing businesses.SECTION 20 — RESERVATIONS AND GUEST COMMUNICATIONSFinnServe Reservations facilitates reservation management and related guest communications.Company provides technology services and is generally not a party to reservations between subscribing businesses and their guests.The subscribing business remains responsible for:• reservation acceptance and fulfillment;
• availability;
• pricing;
• seating;
• food and beverage service;
• guest service;
• cancellation policies;
• no-show policies;
• refunds;
• event operations; and
• legal compliance.SECTION 21 — EVENTS, EXPERIENCES, AND PREPAID RESERVATIONSThe FinnPay Platform may allow businesses to offer:• prepaid reservations;
• dining experiences;
• wine or beverage tastings;
• chef’s tables;
• classes;
• ticketed events;
• private dining;
• holiday events; and
• other bookable experiences.The subscribing business is responsible for:• creating and describing the offering;
• establishing pricing;
• collecting applicable taxes;
• obtaining permits;
• maintaining appropriate insurance;
• fulfilling the experience;
• issuing refunds where applicable; and
• communicating policies to customers.Company is not responsible for the quality, legality, safety, availability, or fulfillment of a subscriber’s event or experience.SECTION 22 — PAYMENT PROCESSINGSubscription fees, POS transactions, orders, deposits, prepaid reservations, ticket purchases, and other transactions may be processed through authorized third-party processors, gateways, banks, or financial-service providers.Payment-processing services may require separate applications, underwriting, approvals, pricing schedules, and merchant agreements.Company does not guarantee:• merchant approval;
• continuous processor availability;
• transaction approval;
• settlement timing;
• funding availability;
• chargeback outcomes; or
• card-issuer decisions.Users acknowledge that payment processing is subject to applicable processor, bank, card-network, and merchant-service terms.SECTION 23 — MARKETING COMMUNICATIONSThe FinnPay Platform may facilitate:• email campaigns;
• SMS and MMS campaigns;
• birthday and anniversary offers;
• promotional offers;
• reservation reminders;
• waitlist notifications;
• customer surveys;
• review requests;
• referral campaigns;
• loyalty communications; and
• customer-engagement campaigns.Business subscribers are responsible for:• obtaining legally required consent;
• maintaining appropriate records of consent;
• honoring opt-outs;
• providing accurate sender information;
• complying with applicable marketing and privacy laws; and
• reviewing communications before distribution.Company may suspend messaging where misuse, excessive complaints, or unlawful activity is reasonably suspected.SECTION 24 — REVIEWS, REFERRALS, AND SOCIAL ENGAGEMENTThe FinnPay Platform may provide workflows that allow businesses to request customer feedback, reviews, referrals, or social engagement.Business subscribers shall not use the FinnPay Platform to:• require a positive review;
• condition a reward on favorable sentiment;
• suppress lawful negative feedback deceptively;
• create false reviews;
• misrepresent customer experiences; or
• violate an applicable review platform’s rules.Users remain responsible for ensuring their review and referral practices comply with applicable law and third-party platform policies.SECTION 25 — USER-GENERATED CONTENTUsers and customers may voluntarily submit reviews, ratings, testimonials, photographs, videos, comments, social content, or promotional entries.Users retain ownership of their submitted content.By submitting content through the FinnPay Platform, the submitting party grants Company a nonexclusive, worldwide, royalty-free license to host, display, reproduce, transmit, and format that content as reasonably necessary to operate and support the applicable service.Any broader marketing use by Company will remain subject to applicable permissions and law.Company may remove content that violates these Terms or creates material legal, security, or reputational risk.

SECTION 26 — CUSTOMER AND SUBSCRIBER RESPONSIBILITIESBusiness subscribers remain responsible for:• customer service;
• order fulfillment;
• reservation fulfillment;
• event fulfillment;
• honoring promotions and rewards;
• pricing;
• taxes;
• employee conduct;
• food and product safety;
• marketing compliance;
• obtaining required consents;
• protecting account credentials;
• maintaining compatible internet service and networks;
• following implementation requirements; and
• complying with applicable law.The FinnPay Platform is intended to assist businesses, not replace their operational, legal, or managerial responsibilities.SECTION 27 — EMPLOYEE AND AUTHORIZED-USER INFORMATIONBusiness subscribers are responsible for providing appropriate notices and obtaining any permissions required before entering or managing employee, contractor, or authorized-user information through the FinnPay Platform.Subscribers are responsible for assigning appropriate permissions and removing access when personnel are no longer authorized.SECTION 28 — HARDWARE AND PERIPHERALSFinnServe may operate with approved devices, printers, terminals, tablets, handhelds, cash drawers, displays, scanners, and other peripherals.Hardware compatibility depends on:• device specifications;
• operating systems;
• software versions;
• network configuration;
• manufacturer support;
• processor requirements; and
• FinnServe certification or approval.Company does not guarantee that every existing device will be compatible.Hardware purchased, leased, or obtained through a third party may be governed by separate warranties, return policies, leases, support agreements, or manufacturer terms.SECTION 29 — SERVICE AVAILABILITYCompany will use commercially reasonable efforts to maintain Platform availability, but uninterrupted or error-free access is not guaranteed.Interruptions may result from:• maintenance;
• software updates;
• security enhancements;
• internet or utility outages;
• processor or gateway interruptions;
• third-party service failures;
• equipment failures;
• cyberattacks; or
• force majeure events.Company may suspend access where reasonably necessary to protect Users, customers, systems, data, or Platform integrity.SECTION 30 — SOFTWARE UPDATESCompany may:• release updates;
• deploy fixes;
• introduce enhancements;
• modify interfaces;
• improve security;
• change integrations;
• retire legacy functionality; and
• introduce new features.Updates may occur without advance notice when reasonably necessary for security or operations.No specific feature or integration is guaranteed to remain available indefinitely.SECTION 31 — SUBSCRIPTIONSPaid services are governed primarily by the FinnPay LLC Subscription Agreement and the applicable checkout page, pricing page, order form, proposal, or subscription confirmation.If a conflict exists concerning subscription billing, renewal, cancellation, or fees, the Subscription Agreement and applicable order documentation control.SECTION 32 — AUTHORIZED RESELLERS AND PARTNERSCompany may authorize independent resellers or partners to demonstrate, sell, configure, implement, or support certain products.Authorized resellers and partners are independent contractors and are not Company employees, franchisees, or legal representatives except as expressly authorized in writing.Customers purchasing through an authorized reseller remain customers of the applicable FinnPay Platform service.SECTION 33 — SUSPENSIONCompany may suspend or restrict access if it reasonably believes that a User has:• violated these Terms;
• failed to pay applicable fees;
• violated applicable law;
• engaged in fraud;
• compromised Platform security;
• interfered with Platform operations;
• infringed intellectual-property rights;
• misused messaging or payment services; or
• created material legal, security, reputational, or operational risk.Immediate suspension may occur where reasonably necessary to protect Company, Users, customers, or third parties.SECTION 34 — TERMINATIONCompany may terminate or restrict access for violations of these Terms or other applicable agreements.Upon termination:• Platform access may cease;
• licenses granted to the User terminate;
• unpaid amounts remain due;
• Users must discontinue unauthorized use of Company intellectual property; and
• obligations intended to survive termination remain effective.Termination of website access does not automatically cancel a paid subscription unless expressly stated in the Subscription Agreement.SECTION 35 — DISCLAIMERSTHE FINNPAY PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• UNINTERRUPTED OPERATION; AND
• ERROR-FREE PERFORMANCE.Company does not guarantee:• increased revenue or profit;
• increased reservations;
• increased orders;
• customer growth or retention;
• marketing success;
• review or referral volume;
• inventory accuracy;
• forecasting accuracy;
• uninterrupted payment processing; or
• business profitability.Results depend on factors outside Company’s control.SECTION 36 — LIMITATION OF LIABILITYTO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING:• LOST PROFITS;
• LOST REVENUE;
• LOST BUSINESS;
• LOST DATA;
• LOSS OF GOODWILL;
• BUSINESS INTERRUPTION;
• MISSED ORDERS;
• MISSED RESERVATIONS;
• PROCESSING DELAYS; OR
• THIRD-PARTY SERVICE FAILURES.TO THE EXTENT PERMITTED BY LAW, COMPANY’S AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF:A. THE AMOUNT PAID BY THE USER TO COMPANY DURING THE TWELVE MONTHS PRECEDING THE CLAIM; ORB. ONE HUNDRED UNITED STATES DOLLARS;EXCEPT WHERE A DIFFERENT LIMITATION IS REQUIRED BY APPLICABLE LAW OR A MORE SPECIFIC WRITTEN AGREEMENT.SECTION 37 — INDEMNIFICATIONTo the extent permitted by law, Users agree to defend, indemnify, and hold harmless Company and its owners, members, managers, officers, employees, contractors, affiliates, licensors, successors, assigns, and agents from claims, liabilities, damages, losses, costs, and expenses arising from:• violation of these Terms;
• violation of applicable law;
• misuse of the FinnPay Platform;
• submitted content;
• infringement of third-party rights;
• fraudulent conduct;
• negligent acts or omissions;
• products or services offered by the User;
• order, reservation, or event fulfillment; or
• unlawful customer communications.SECTION 38 — FORCE MAJEURECompany is not liable for delays or failures caused by events beyond its reasonable control, including:• natural disasters;
• acts of God;
• war;
• terrorism;
• labor disputes;
• governmental actions;
• utility failures;
• internet outages;
• cyberattacks;
• pandemics;
• supply-chain disruptions; and
• third-party provider failures.SECTION 39 — GOVERNING LAWThese Terms are governed by the laws of the State of California without regard to conflict-of-law principles.SECTION 40 — DISPUTE RESOLUTIONBefore initiating formal proceedings, the parties shall attempt to resolve disputes through good-faith negotiations.Where applicable, disputes may proceed to mediation, arbitration, or court proceedings as provided in the Subscription Agreement or another governing agreement.Nothing prevents Company from seeking injunctive relief concerning intellectual property, confidentiality, security, fraud, or misuse of the FinnPay Platform.SECTION 41 — ELECTRONIC COMMUNICATIONSBy using the FinnPay Platform, Users consent to receive electronic:• notices;
• disclosures;
• invoices;
• receipts;
• service announcements;
• account notifications;
• security alerts;
• legal notices;
• software updates; and
• support communications.Electronic communications satisfy requirements that such communications be provided in writing to the extent permitted by law.SECTION 42 — EXPORT AND TRADE COMPLIANCEUsers agree to comply with applicable export-control, trade-compliance, and economic-sanctions laws.Users may not use the FinnPay Platform in violation of applicable restrictions.SECTION 43 — COPYRIGHT POLICYCompany respects the intellectual-property rights of others.A party claiming copyright infringement should provide written notice identifying:• the copyrighted work;
• the allegedly infringing material;
• the location of the material;
• the complaining party’s contact information; and
• a good-faith statement that the disputed use is unauthorized.Company may remove allegedly infringing material where appropriate.SECTION 44 — TRADEMARKSFinnPay™, FinnServe™, FinnServe Reservations™, FinnPay360™, ThePrizeWheel™, ThePrizeWheel Starter™, Celebrate360™, Celebrate360 Reserve™, and associated logos, product names, graphics, slogans, and branding are marks of Company or its licensors.Users may not copy, reproduce, modify, distribute, register, display, exploit, or use confusingly similar marks without prior written authorization.SECTION 45 — ACCESSIBILITYCompany strives to make the FinnPay Platform accessible to a broad audience.Certain content or functionality may require continuing improvement. Users encountering accessibility barriers are encouraged to contact Company so reasonable efforts can be made to address reported issues.SECTION 46 — PRIVACYCompany’s collection, processing, storage, disclosure, and protection of information is governed by the FinnPay LLC Privacy Policy.Users acknowledge that they have had an opportunity to review that policy.SECTION 47 — CHANGES TO THE PLATFORMCompany may:• modify functionality;
• introduce products;
• discontinue products;
• redesign interfaces;
• improve security;
• revise subscription plans;
• change integrations;
• retire legacy features; and
• expand available services.Company has no obligation to continue providing a specific feature indefinitely unless expressly stated in a written agreement.SECTION 48 — CHANGES TO THESE TERMSCompany may revise these Terms to reflect legal, regulatory, security, operational, product, or technology changes.Material revisions may be communicated through website publication, Platform notices, email, account notifications, or other reasonable electronic methods.The “Last Updated” date indicates the most recent revision.Continued use after revised Terms become effective constitutes acceptance to the extent permitted by law.SECTION 49 — ASSIGNMENTUsers may not assign or transfer rights under these Terms without Company’s prior written consent.Company may assign these Terms in connection with a merger, acquisition, financing, reorganization, affiliate transfer, asset sale, or successor entity.SECTION 50 — SEVERABILITYIf a provision is found invalid, illegal, or unenforceable, the remaining provisions remain effective.An unenforceable provision shall be modified only to the minimum extent necessary to make it enforceable while preserving its intent.SECTION 51 — WAIVERCompany’s failure to enforce a provision does not waive that provision or any other right.Any waiver must be in writing and signed by an authorized Company representative.SECTION 52 — NO THIRD-PARTY BENEFICIARIESExcept as expressly stated, these Terms create no rights in favor of third parties.SECTION 53 — ENTIRE AGREEMENTThese Terms, together with the Privacy Policy, Subscription Agreement, SMS Messaging Policy, Cookie Policy, Application Terms, applicable order forms, and other incorporated agreements, constitute the agreement governing use of the FinnPay Platform.More specific written agreements control their respective subject matter.SECTION 54 — THEPRIZEWHEEL STARTER ONE-TIME PURCHASEThePrizeWheel Starter is offered as a one-time purchase and is not a recurring subscription unless otherwise disclosed and affirmatively accepted at purchase.Unless otherwise stated:• the purchase price is charged once;
• no recurring monthly or annual subscription fee applies; and
• continued access does not require a recurring subscription payment.ThePrizeWheel Starter is separate from FinnPay360 and other subscription products.Users may later purchase or upgrade to a subscription product under the pricing and terms disclosed at that time.Changes to pricing for future purchasers will not create recurring charges for an existing Starter purchaser unless the purchaser affirmatively agrees to a subscription.SECTION 55 — THEPRIZEWHEEL STARTER 30-DAY REFUND POLICYThePrizeWheel Starter is eligible for a refund request within thirty calendar days after the original purchase, provided the product has not been materially used.ThePrizeWheel Starter is considered materially used and accepted when ten or more individuals, in aggregate, have participated through the purchaser’s account or have been added to a lead, prospect, or customer list through the product.Once that threshold is reached, the purchase becomes nonrefundable even if the thirty-day period has not expired.Initial account setup, configuration, branding, prize creation, and reasonable purchaser testing do not alone constitute material use.Eligible refund requests must be submitted within thirty calendar days of purchase.Requests submitted after the thirty-day period or after the material-use threshold has been reached are not eligible.Approved refunds will generally be returned to the original payment method.Nothing limits refund or cancellation rights that cannot lawfully be waived.SECTION 56 — CONTACT INFORMATIONQuestions about these Terms may be directed to:FinnPay LLC
Website: https://finnpay.io
Email: info@finnpay.io
Telephone: 800.789.9987
Mailing Address: PO Box 1217, Clayton, CA 94517SECTION 57 — ACKNOWLEDGMENTBY ACCESSING OR USING THE FINNPAY PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS.IF YOU ACCEPT THESE TERMS ON BEHALF OF A BUSINESS OR OTHER ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY.

FINNPAY LLC
SUBSCRIPTION AGREEMENTEffective Date: August 10, 2026
Last Updated: September 22, 2026SECTION 1 — INTRODUCTIONThis Subscription Agreement (“Agreement”) is entered into between FinnPay LLC (“FinnPay,” “Company,” “we,” “our,” or “us”) and the business entity or individual subscribing to one or more FinnPay LLC products or services (“Subscriber,” “Customer,” “you,” or “your”).This Agreement governs paid subscriptions to the FinnPay Platform.By purchasing, activating, accessing, or using a paid subscription, Subscriber agrees to be legally bound by this Agreement.SECTION 2 — PLATFORMS COVEREDThis Agreement applies to subscriptions purchased for Company-operated websites, applications, and services, including:• https://finnpay.io;
• https://finnserve.io;
• https://app.finnserve.io;
• https://finnpay360.com;
• https://finnpay360.io;
• https://theprizewheel.com;
• https://app.theprizewheel.com;
• https://lite.theprizewheel.com;
• https://celebrate360.io;
• https://celebrate360reserve.com; and
• https://reserve.celebrate360.io.This Agreement also applies to Company-operated:• subdomains;
• mobile and progressive web applications;
• APIs;
• cloud services;
• customer and administrative portals;
• reseller and partner portals;
• integrations;
• AI-assisted services;
• successor platforms; and
• future subscription products.Collectively, these products and services are referred to as the “FinnPay Platform.”SECTION 3 — CURRENT AND TRANSITIONAL BRAND NAMESFinnPay LLC owns or operates FinnPay™, FinnServe™, FinnServe Reservations™, FinnPay360™, ThePrizeWheel™, ThePrizeWheel Starter™, Celebrate360™, and Celebrate360 Reserve™.Celebrate360 and Celebrate360 Reserve are transitional brand names.Celebrate360 Growth System may be renamed or succeeded by FinnPay360. Celebrate360 Reserve may be renamed or succeeded by FinnServe Reservations.A change in product or brand name does not terminate an existing subscription or alter FinnPay LLC’s ownership of the applicable service.SECTION 4 — SUBSCRIPTION PRODUCTS COVEREDThis Agreement may govern subscriptions for the following products and services.FinnServeFinnServe subscriptions may include:• point-of-sale software;
• register and table management;
• kitchen routing;
• online and QR ordering;
• ecommerce;
• gift cards;
• delivery-management tools;
• inventory and supplier management;
• customer profiles;
• employee and user management;
• loyalty and marketing functionality;
• reporting and analytics;
• accounting and reconciliation;
• multi-location management;
• payment integrations;
• Finn AI; and
• related operational services.FinnServe ReservationsFinnServe Reservations and transitional Celebrate360 Reserve subscriptions may include:• reservations;
• waitlists;
• table management;
• deposits and prepayments;
• events and experiences;
• ticketed experiences;
• guest management;
• customer profiles;
• confirmations and reminders;
• reporting;
• analytics; and
• related reservation services.FinnPay360FinnPay360 subscriptions may include:• ThePrizeWheel engagement experience;
• loyalty and rewards;
• customer profiles;
• birthday and anniversary marketing;
• celebration campaigns;
• customer segmentation;
• email marketing;
• SMS and MMS marketing;
• marketing automation;
• customer-retention tools;
• review and referral workflows;
• reporting and analytics; and
• related customer-growth tools.ThePrizeWheelThePrizeWheel subscription services may include:• digital prize-wheel experiences;
• customer engagement;
• customer rewards;
• loyalty programs;
• lead capture;
• QR-code engagement;
• birthday and anniversary marketing;
• referral and review workflows;
• email and SMS marketing;
• promotional automation; and
• related engagement services.Combined SubscriptionsCompany may offer combined subscriptions that include two or more products, including FinnPay360 with FinnServe Reservations or FinnServe products with optional services.Company may add, modify, rename, replace, bundle, or discontinue plans and products as permitted by applicable agreements and law.SECTION 5 — RELATIONSHIP TO OTHER AGREEMENTSThis Agreement should be read together with:• the Terms and Conditions;
• Privacy Policy;
• Application Terms of Use;
• SMS Messaging Policy;
• Cookie Policy;
• Implementation & Success Policy;
• Customer Success Commitment;
• applicable reseller or partner agreements;
• applicable order forms;
• accepted proposals or quotes;
• statements of work;
• hardware agreements; and
• merchant-processing agreements.If a conflict exists concerning subscription billing, renewal, cancellation, or fees, this Agreement and the applicable order documentation control.More specific agreements control their respective subject matter.SECTION 6 — ELIGIBILITYSubscriber represents and warrants that:• Subscriber has authority to enter into this Agreement;
• Subscriber is legally authorized to operate its business;
• all registration information is accurate;
• payment information is authorized for use;
• Subscriber will maintain accurate account information; and
• Subscriber’s use of the FinnPay Platform will comply with applicable law.SECTION 7 — ACCOUNT CREATIONSubscriber must create an account before accessing subscription services.Company may require:• business information;
• contact information;
• billing information;
• payment verification;
• email verification;
• identity verification;
• ownership or authority verification; and
• additional documentation where reasonably necessary.Company may reject an application where reasonably necessary for legal, operational, security, payment, or risk-management purposes.SECTION 8 — SUBSCRIPTION ACTIVATIONA subscription may become active after:• account approval;
• successful payment authorization;
• acceptance of applicable agreements;
• completion of required onboarding;
• completion of processor or integration requirements; and
• activation by Company where applicable.Certain services may require implementation before becoming fully operational.SECTION 9 — SUBSCRIPTION PLANSCompany may offer:• monthly subscriptions;
• annual subscriptions;
• bundled subscriptions;
• promotional plans;
• enterprise plans;
• multi-location plans;
• reseller-supported subscriptions;
• custom plans; and
• optional add-ons.Available plans, features, allowances, and prices may change for future purchases.The selected plan is identified on the applicable pricing page, checkout page, order form, proposal, quote, or subscription confirmation.SECTION 10 — PLAN FEATURES AND USAGE ALLOWANCESSubscription plans may contain limits or allowances relating to:• business locations;
• POS stations;
• user accounts;
• devices;
• contacts;
• email volume;
• SMS or MMS volume;
• online orders;
• integrations;
• storage;
• support levels;
• AI features;
• implementation services; and
• other usage categories.Subscriber is responsible for reviewing the allowances associated with its selected plan.Usage exceeding included allowances may require an upgrade, additional payment, or purchase of an add-on.SECTION 11 — SUBSCRIPTION FEESSubscriber agrees to pay all fees associated with its selected subscription.Pricing may include:• recurring subscription charges;
• additional-location charges;
• additional-station charges;
• messaging overages;
• onboarding fees;
• implementation fees;
• hardware charges;
• optional professional services;
• custom development;
• add-on services; and
• third-party charges.Applicable taxes are additional unless expressly stated otherwise.SECTION 12 — BILLINGSubscription fees may be billed:• monthly;
• annually; or
• according to an approved custom schedule.Subscriber authorizes Company and its payment processors to charge applicable recurring fees until the subscription is canceled in accordance with this Agreement and the applicable billing cycle.SECTION 13 — AUTOMATIC RENEWALUnless canceled in accordance with this Agreement, subscriptions automatically renew for successive periods equal to the original billing period.Subscriber authorizes recurring charges using the payment method on file.Subscriber may update billing information through the applicable account portal or by contacting Company.SECTION 14 — PAYMENT METHODSAccepted payment methods may include:• credit cards;
• debit cards;
• ACH transfers;
• electronic payments;
• approved payment providers; and
• other payment methods accepted by Company.Subscriber represents that it is authorized to use the designated payment method.SECTION 15 — FAILED PAYMENTSIf payment cannot be processed, Company may:• retry the payment;
• contact Subscriber;
• restrict features;
• suspend service;
• disable access; or
• terminate the subscription after reasonable notice where appropriate.Subscriber remains responsible for unpaid balances, applicable taxes, and authorized charges.SECTION 16 — PRICE CHANGESCompany may change subscription pricing from time to time.Price changes do not affect fees already paid for the current billing period.Where required by applicable law, Company will provide appropriate notice before a recurring price increase becomes effective.Continued use after the effective date of a properly noticed change constitutes acceptance to the extent permitted by law.SECTION 17 — TAXESSubscriber is responsible for applicable:• sales taxes;
• use taxes;
• local taxes;
• governmental assessments;
• VAT or GST where applicable; and
• other taxes associated with the subscription;except for taxes imposed on Company’s income.SECTION 18 — PURCHASES THROUGH AUTHORIZED RESELLERSSubscriber may purchase services directly from Company or through an authorized reseller or partner.Regardless of sales channel:• Company owns and operates the FinnPay Platform;
• Platform accounts remain Company accounts;
• software licenses are granted by Company; and
• Company retains ownership of its software and technology.Certain billing, implementation, hardware, training, or support services may be coordinated through the authorized reseller.SECTION 19 — LICENSE GRANTSubject to compliance with this Agreement, Company grants Subscriber a limited, nonexclusive, nontransferable, revocable license to access and use subscribed services during the active subscription period.No ownership rights are transferred.SECTION 20 — PERMITTED USERSSubscriber may authorize employees, managers, contractors, or other personnel to use the subscription for Subscriber’s internal business purposes.Subscriber remains responsible for:• all activity occurring through its accounts;
• assigning appropriate permissions;
• protecting credentials;
• removing unauthorized or former users; and
• ensuring authorized users comply with applicable agreements.SECTION 21 — CUSTOMER AND BUSINESS DATASubscriber retains ownership of business and customer information submitted through the FinnPay Platform, subject to the limited licenses granted in applicable agreements.Company does not acquire ownership of Subscriber’s customer database solely by hosting or processing it.Company may process information as reasonably necessary to provide, support, improve, maintain, and secure subscribed services.SECTION 22 — DATA PROCESSINGDepending on the subscription, Company may process information for:• point-of-sale operations;
• orders and transactions;
• online ordering;
• ecommerce;
• delivery;
• inventory management;
• employee and user management;
• reservations and waitlists;
• events and experiences;
• loyalty and rewards;
• customer engagement;
• marketing automation;
• email and SMS communications;
• reporting;
• analytics;
• AI-assisted features;
• accounting and reconciliation;
• fraud prevention; and
• security.Data processing is governed by this Agreement and the Privacy Policy.SECTION 23 — SUBSCRIBER RESPONSIBILITIESSubscriber remains responsible for:• customer service;
• order fulfillment;
• reservation fulfillment;
• event fulfillment;
• honoring rewards and promotions;
• menus, products, and pricing;
• taxes;
• employee conduct;
• food and product safety;
• marketing compliance;
• required customer consents;
• lawful use of customer information;
• internet and network connectivity;
• compatible equipment;
• account security; and
• compliance with applicable law.SECTION 24 — FINNSERVE POINT-OF-SALE SERVICESFinnServe provides software that may assist with orders, payments, table service, kitchen routing, inventory, customers, employees, reporting, and related business operations.Subscriber acknowledges that Company:• does not own or operate Subscriber’s business;
• does not determine Subscriber’s prices;
• does not guarantee transaction volume;
• does not control Subscriber’s personnel;
• does not guarantee food, product, or service quality; and
• does not assume Subscriber’s operational responsibilities.Subscriber remains responsible for operating its business and validating the accuracy of menus, pricing, taxes, reports, inventory, and other business information.SECTION 25 — HARDWARE AND DEVICESFinnServe may be used with approved terminals, tablets, handheld devices, printers, scanners, displays, cash drawers, and peripherals.Hardware compatibility depends on device specifications, software versions, network configuration, manufacturer support, payment requirements, and Company approval.Existing equipment must be evaluated before deployment.Hardware purchases, leases, warranties, returns, and support may be governed by separate terms.SECTION 26 — PAYMENT-PROCESSING SERVICESPayment-processing services may require separate applications, underwriting, approval, merchant agreements, pricing schedules, and processor terms.Software subscription approval does not guarantee payment-processing approval.Company does not guarantee:• merchant approval;
• transaction approval;
• processor availability;
• settlement timing;
• funding availability;
• chargeback outcomes; or
• card-issuer decisions.Processing fees, chargebacks, reserves, settlement terms, and underwriting requirements are governed by the applicable processor or merchant agreement.SECTION 27 — ONLINE ORDERING, ECOMMERCE, AND DELIVERYSubscriber remains responsible for:• product availability;
• order acceptance;
• preparation and fulfillment;
• delivery areas;
• delivery personnel;
• estimated times;
• refunds and cancellations;
• taxes;
• customer communications;
• permits; and
• legal compliance.Company provides software tools and does not guarantee order or delivery fulfillment.SECTION 28 — RESERVATION SERVICESFinnServe Reservations provides software enabling Subscriber to manage reservations and guest interactions.Subscriber acknowledges that Company:• does not operate Subscriber’s business;
• does not control availability;
• does not guarantee reservation fulfillment; and
• is not responsible for Subscriber’s staffing, pricing, food, products, services, or guest experience.Subscriber remains responsible for:• accepting and honoring reservations;
• seating guests;
• reservation policies;
• cancellation and no-show policies;
• guest communications;
• refunds; and
• customer satisfaction.SECTION 29 — EXPERIENCES AND EVENTSSubscribers may create wine tastings, dining experiences, classes, ticketed events, private events, holiday events, promotional events, and other bookable experiences.Subscriber remains responsible for:• scheduling;
• pricing;
• descriptions;
• staffing;
• permits;
• insurance;
• fulfillment;
• taxes;
• refunds;
• cancellations; and
• customer disputes.Company provides the software used to administer such offerings.SECTION 30 — DEPOSITS AND PREPAYMENTSSubscribers may require deposits, prepaid reservations, event payments, experience payments, or ticket purchases.Subscriber is responsible for:• deposit amounts;
• customer disclosures;
• cancellation policies;
• refund policies;
• fulfillment; and
• legal compliance.Company does not guarantee collection and is not responsible for disputes between Subscriber and its customers.

SECTION 31 — CUSTOMER COMMUNICATIONSSubscribers may use the FinnPay Platform for:• email;
• SMS and MMS;
• reservation communications;
• waitlist notifications;
• order notifications;
• birthday and anniversary campaigns;
• promotions;
• loyalty communications;
• review requests; and
• referral campaigns.Subscriber is responsible for ensuring that all communications comply with applicable laws and permissions.SECTION 32 — EMAIL AND SMS COMPLIANCESubscriber represents that it has obtained legally required permission before sending communications.Subscriber agrees to:• maintain appropriate consent records;
• provide accurate sender information;
• honor opt-outs;
• avoid unlawful messages;
• comply with applicable email, SMS, privacy, telemarketing, and consumer-protection laws; and
• follow Company messaging policies.Company may suspend messaging where misuse, excessive complaints, or unlawful activity is reasonably suspected.SECTION 33 — REVIEWS AND REFERRALSSubscriber shall not use the FinnPay Platform to:• require favorable reviews;
• offer a reward only for positive sentiment;
• submit false reviews;
• misrepresent customer experiences;
• deceptively suppress lawful criticism; or
• violate third-party review-platform requirements.Subscriber is responsible for its review, referral, and reputation-management practices.SECTION 34 — AI-ASSISTED FEATURESThe FinnPay Platform may use artificial intelligence for:• campaign recommendations;
• message generation;
• forecasting;
• customer insights;
• inventory insights;
• promotional ideas;
• operational analysis;
• reporting;
• recommended actions; and
• workflow assistance.Subscriber must review AI-generated information before distribution or implementation.Company does not guarantee the accuracy, legality, completeness, suitability, or effectiveness of AI-assisted recommendations.SECTION 35 — CUSTOMER CONTENTSubscriber retains ownership of its logos, photographs, menus, customer databases, reservation information, order information, marketing materials, event information, and promotional materials.Subscriber grants Company a limited license to process such information as necessary to provide, improve, maintain, secure, and support the subscribed services.SECTION 36 — THIRD-PARTY SERVICESThe FinnPay Platform may integrate with:• payment processors;
• payment gateways;
• POS systems;
• accounting software;
• CRM systems;
• Google services;
• Microsoft services;
• email providers;
• SMS providers;
• mapping and delivery services;
• analytics providers; and
• API providers.Company does not control or guarantee third-party services.Changes made by third parties may affect integrations or Platform functionality.SECTION 37 — SOFTWARE UPDATESCompany may improve, modify, redesign, secure, add to, or retire Platform functionality.Updates generally occur automatically and are included during an active subscription unless otherwise stated.Company does not guarantee that a particular feature, integration, design, or workflow will remain unchanged indefinitely.SECTION 38 — SUPPORT SERVICESDuring an active subscription, Company may provide support according to the selected plan.Support may include:• onboarding assistance;
• technical troubleshooting;
• product guidance;
• knowledge-base resources;
• documentation;
• software updates; and
• bug fixes.Company does not guarantee a specific response or resolution time unless expressly agreed in writing.SECTION 39 — SERVICE LEVELSUnless agreed in writing, Company does not guarantee:• uninterrupted availability;
• a specific uptime percentage;
• immediate issue resolution;
• uninterrupted payment processing;
• continuous third-party availability; or
• compatibility with every device or integration.Company will use commercially reasonable efforts to maintain reliable service.SECTION 40 — ACCEPTABLE USESubscriber shall not use the FinnPay Platform to:• violate applicable law;
• send unlawful communications;
• infringe intellectual property;
• distribute malicious software;
• transmit spam;
• conduct fraud;
• harass individuals;
• interfere with Platform operations;
• access another account without authorization;
• reverse engineer software where prohibited; or
• exploit security vulnerabilities.Company may suspend accounts for violations.SECTION 41 — CONFIDENTIAL INFORMATIONEach party agrees to protect confidential information received from the other.Confidential information may include:• business plans;
• nonpublic pricing;
• software and technical documentation;
• customer information;
• financial information;
• trade secrets;
• implementation information; and
• proprietary workflows.Confidential information does not include information that:• becomes public through no fault of the recipient;
• was lawfully known before disclosure;
• is independently developed; or
• is lawfully received without confidentiality restrictions.SECTION 42 — SECURITYCompany uses commercially reasonable safeguards designed to protect Platform information.Subscriber agrees to:• safeguard credentials;
• limit account access;
• maintain secure networks;
• maintain updated devices;
• remove former users; and
• report suspected security incidents promptly.No system can guarantee absolute security.SECTION 43 — DATA RETENTIONCompany retains information only as long as reasonably necessary to provide services, comply with law, resolve disputes, maintain security, and enforce agreements.Following termination, certain information may remain in backups or legally required records for limited periods.SECTION 44 — ACCOUNT SUSPENSIONCompany may suspend access where Subscriber:• fails to pay applicable fees;
• violates this Agreement;
• violates applicable law;
• compromises security;
• engages in fraud;
• misuses messaging or payment services; or
• materially interferes with Platform operations.Where reasonably practical, Company may attempt to provide notice before suspension.Immediate suspension may occur when necessary to protect the Platform, Company, customers, or other users.SECTION 45 — TERMINATION BY SUBSCRIBERSubscriber may terminate its subscription in accordance with the applicable cancellation process and billing cycle.Termination does not relieve Subscriber of responsibility for fees incurred before the effective termination date.Cancellation stops future renewal charges after the cancellation becomes effective but does not automatically create a refund for the current or prior billing period.SECTION 46 — TERMINATION BY COMPANYCompany may terminate this Agreement for:• material breach;
• repeated violations;
• fraud;
• unlawful conduct;
• Platform misuse;
• nonpayment;
• security concerns; or
• circumstances creating material legal or operational risk.Platform access may cease upon termination.SECTION 47 — EFFECT OF TERMINATIONUpon termination:• subscription rights end;
• Platform access may be disabled;
• unpaid amounts become due;
• confidentiality obligations survive;
• intellectual-property protections survive;
• limitation-of-liability provisions survive; and
• dispute-resolution provisions survive.Subscriber should request export of eligible data before termination or permanent deletion where applicable.SECTION 48 — REFUNDSExcept where expressly stated in another written agreement or required by law, subscription fees are nonrefundable.Company may issue a discretionary credit or refund under extraordinary circumstances, but doing so does not create an obligation or precedent.Refunds generally do not include:• third-party processing fees;
• hardware already delivered or used;
• implementation already performed;
• custom development;
• professional services; or
• completed onboarding services.SECTION 49 — NO PERFORMANCE GUARANTEECompany does not guarantee:• increased orders or reservations;
• increased revenue or profits;
• increased customer retention;
• improved loyalty;
• increased reviews or referrals;
• inventory accuracy;
• forecasting accuracy;
• uninterrupted payment processing;
• marketing success; or
• business growth.Results depend on Subscriber participation, business practices, customer behavior, competition, market conditions, and other factors outside Company’s control.SECTION 50 — INTELLECTUAL PROPERTYAll software, technology, documentation, graphics, interfaces, workflows, code, databases, trademarks, service marks, logos, business methods, and AI technologies associated with the FinnPay Platform remain the property of Company or its licensors.Nothing in this Agreement transfers ownership of Company intellectual property.SECTION 51 — TRADEMARKSSubscriber may not use Company trademarks, logos, or branding except:• as expressly authorized in writing;
• according to Company branding guidelines; or
• as permitted under an authorized reseller or partner agreement.Unauthorized use may result in termination and other available remedies.SECTION 52 — DISCLAIMER OF WARRANTIESTO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FINNPAY PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”COMPANY DISCLAIMS WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• ACCURACY;
• UNINTERRUPTED SERVICE; AND
• ERROR-FREE OPERATION.SECTION 53 — LIMITATION OF LIABILITYTO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR:• INDIRECT DAMAGES;
• INCIDENTAL DAMAGES;
• CONSEQUENTIAL DAMAGES;
• SPECIAL DAMAGES;
• EXEMPLARY OR PUNITIVE DAMAGES;
• LOST PROFITS;
• LOST REVENUE;
• LOST BUSINESS OPPORTUNITIES;
• LOST DATA;
• MISSED ORDERS OR RESERVATIONS;
• PROCESSING INTERRUPTIONS; OR
• BUSINESS INTERRUPTION.COMPANY’S MAXIMUM AGGREGATE LIABILITY ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF:A. THE SUBSCRIPTION FEES PAID BY SUBSCRIBER TO COMPANY DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; ORB. ONE HUNDRED UNITED STATES DOLLARS;EXCEPT WHERE A DIFFERENT LIMITATION IS REQUIRED BY LAW OR A MORE SPECIFIC WRITTEN AGREEMENT.SECTION 54 — INDEMNIFICATIONTo the extent permitted by law, Subscriber agrees to defend, indemnify, and hold harmless Company and its owners, members, managers, officers, employees, contractors, affiliates, licensors, successors, assigns, and agents from claims, liabilities, damages, losses, costs, and reasonable attorneys’ fees arising from:• Subscriber’s violation of this Agreement;
• violation of applicable law;
• misuse of the FinnPay Platform;
• customer disputes;
• order or reservation disputes;
• event disputes;
• payment disputes;
• submitted content;
• infringement of third-party rights;
• negligence; or
• fraudulent conduct.SECTION 55 — FORCE MAJEURECompany is not liable for delays or failures caused by circumstances beyond its reasonable control, including:• natural disasters;
• acts of God;
• internet or utility failures;
• governmental actions;
• war;
• terrorism;
• labor disputes;
• cyberattacks;
• pandemics;
• supply-chain interruptions; and
• third-party provider failures.SECTION 56 — GOVERNING LAWThis Agreement is governed by the laws of the State of California without regard to conflict-of-law principles.SECTION 57 — DISPUTE RESOLUTIONThe parties agree to first attempt to resolve disputes through good-faith negotiations.If unresolved, disputes may proceed to mediation, arbitration, or litigation as permitted by applicable law and any applicable order form or specific agreement.Nothing limits Company’s ability to seek injunctive relief concerning intellectual property, confidential information, fraud, security, or proprietary technology.SECTION 58 — ASSIGNMENTSubscriber may not assign or transfer this Agreement without Company’s prior written consent.Company may assign this Agreement in connection with a merger, acquisition, financing, reorganization, affiliate transfer, asset sale, or successor entity.SECTION 59 — SEVERABILITYIf any provision is held invalid or unenforceable, the remaining provisions remain effective.An invalid provision shall be modified only to the minimum extent necessary to preserve its intended purpose.SECTION 60 — WAIVERFailure to enforce a provision does not waive future enforcement.A waiver must be in writing and authorized by Company.SECTION 61 — CHANGES TO THIS AGREEMENTCompany may revise this Agreement to reflect legal developments, product changes, pricing structures, operational improvements, security requirements, or regulatory obligations.Material revisions may be communicated through website publication, account notifications, email, Platform notices, or other reasonable electronic methods.The “Last Updated” date indicates the most recent revision.SECTION 62 — CONTACT INFORMATIONQuestions regarding this Agreement may be directed to:FinnPay LLC
Website: https://finnpay.io
Email: info@finnpay.io
Telephone: 800.789.9987
Mailing Address: PO Box 1217, Clayton, CA 94517SECTION 63 — ENTIRE AGREEMENTThis Agreement, together with the Terms and Conditions, Privacy Policy, Application Terms, SMS Messaging Policy, Cookie Policy, applicable order forms, accepted proposals, and written amendments, constitutes the agreement governing paid subscriptions to the FinnPay Platform.It supersedes prior oral or written understandings concerning its subject matter.SECTION 64 — ACKNOWLEDGMENTBY PURCHASING, ACTIVATING, ACCESSING, OR USING A PAID SUBSCRIPTION TO THE FINNPAY PLATFORM, SUBSCRIBER ACKNOWLEDGES THAT IT HAS READ, UNDERSTOOD, AND AGREES TO BE LEGALLY BOUND BY THIS SUBSCRIPTION AGREEMENT.IF SUBSCRIBER ACCEPTS THIS AGREEMENT ON BEHALF OF A BUSINESS OR OTHER ENTITY, SUBSCRIBER REPRESENTS THAT IT HAS AUTHORITY TO BIND THAT ENTITY.

CUSTOMER SUCCESS COMMITMENTEffective Date: August 10, 2026
Last Updated: September 22, 2026FinnPay LLC believes that business technology creates the most value when it is properly configured, consistently used, and supported by an engaged partnership.This Customer Success Commitment describes the guidance, resources, and support we aim to provide to customers using FinnPay products and services. It also explains the participation required from customers to support a successful implementation.This commitment applies to FinnPay LLC and its brands and products, including FinnServe, FinnServe Reservations, FinnPay360, ThePrizeWheel, ThePrizeWheel Starter, Celebrate360, Celebrate360 Reserve, and their related platforms, applications, successor services, and transitional brands.SECTION 1 — OUR COMMITMENTOur goal is to help customers implement and use the services included in their selected plan effectively.Depending on the product, subscription, implementation package, and services purchased, FinnPay may provide:• Initial account setup and configuration guidance
• Product onboarding and implementation assistance
• Training resources for owners, managers, and staff
• Guidance on recommended workflows and best practices
• Technical support and troubleshooting
• Access to product documentation and educational resources
• Assistance identifying relevant platform features
• Information about product updates and enhancements
• Recommendations for improving platform adoption
• Ongoing customer-success guidance when included in the selected planThe specific services available to a customer may vary by product, plan, configuration, implementation scope, and separate service agreement.SECTION 2 — FINNSERVE IMPLEMENTATIONFor FinnServe POS and related operational services, implementation assistance may include guidance concerning:• Business and location configuration
• Menu, product, category, modifier, and pricing setup
• Tax and service-charge configuration
• POS stations and supported devices
• User accounts, roles, and permissions
• Receipt-printer and kitchen-printer routing
• Optional kitchen display configurations
• Inventory and supplier settings
• Online ordering and delivery settings
• Ecommerce and gift-card functionality
• Customer profiles, loyalty, and marketing tools
• Reporting, accounting, and reconciliation features
• Payment-processing setup when applicable
• Staff and management trainingActual implementation requirements depend on the customer’s business model, locations, hardware, network, payment arrangements, and selected services.SECTION 3 — FINNSERVE RESERVATIONS IMPLEMENTATIONFor FinnServe Reservations, implementation assistance may include guidance concerning:• Venue and location configuration
• Reservation availability and operating hours
• Table, room, section, or resource setup
• Guest profiles and visit history
• Waitlist and seating workflows
• Reservation confirmations and reminders
• Deposits, prepayments, cancellation terms, or event settings
• Experiences, tastings, appointments, and special events
• Staff roles and permissions
• Reporting and customer communication features
• Integrations included with the selected planCustomers remain responsible for reviewing their availability, capacity, pricing, cancellation rules, and guest communications before publishing them.SECTION 4 — FINNPAY360 AND THEPRIZEWHEEL IMPLEMENTATIONFor FinnPay360, ThePrizeWheel, and related customer-engagement services, implementation assistance may include guidance concerning:• Business-profile configuration
• Campaign and promotion setup
• ThePrizeWheel experience and prize configuration
• Customer-data collection
• Email and SMS campaign settings
• Birthday, anniversary, loyalty, and celebration campaigns
• Marketing automation
• Customer segmentation
• Review, referral, and retention campaigns
• Offer and reward configuration
• Reporting and engagement insights
• Staff training and promotional best practicesCustomers are responsible for approving their offers, prizes, campaign content, eligibility requirements, disclosures, and marketing practices.SECTION 5 — TRAINING AND EDUCATIONAL RESOURCESDepending on the service and plan, FinnPay may provide training through one or more of the following:• Live or recorded onboarding sessions
• Product demonstrations
• Knowledge-base articles
• Written documentation
• Training videos
• Support materials
• Frequently asked questions
• Feature announcements
• Email or support-channel guidance
• Additional paid training or consulting servicesCustomers are responsible for ensuring that the appropriate owners, managers, employees, contractors, and authorized users participate in training and follow the procedures established for their organization.SECTION 6 — CUSTOMER RESPONSIBILITIESSuccessful implementation requires active customer participation. Customers agree to:• Provide complete and accurate business information
• Identify an authorized implementation contact
• Respond to reasonable implementation requests promptly
• Complete required onboarding steps
• Attend or review applicable training
• Verify menus, products, pricing, taxes, fees, hours, availability, policies, and other business information
• Obtain and maintain compatible hardware and reliable internet connectivity
• Provide required access to supported third-party systems
• Train employees and authorized users
• Use the platform consistently
• Maintain an active account in good standing
• Protect account credentials and administrative access
• Review reports, alerts, recommendations, and system activity
• Obtain all required customer and employee consents
• Comply with applicable laws, rules, regulations, and industry requirements
• Notify FinnPay promptly when assistance is neededDelays in providing information, approvals, access, hardware, training participation, or other required cooperation may delay implementation or limit results.SECTION 7 — RECOMMENDED BEST PRACTICESResults generally improve when customers actively use the features appropriate for their business.Recommended practices may include:• Keeping business, menu, product, pricing, and availability information current
• Training new employees before providing system access
• Reviewing user roles and permissions regularly
• Monitoring orders, reservations, inventory, and payment activity
• Using confirmations and reminders where appropriate
• Collecting accurate customer contact information and consent
• Promoting available loyalty, prize, referral, or engagement programs
• Reviewing dashboards, reports, and business insights
• Evaluating Finn AI recommendations before approving actions
• Maintaining supported devices, printers, networks, and integrations
• Contacting support promptly when issues arise
• Periodically reviewing the platform configuration with FinnPayRecommendations are provided for general operational guidance and do not replace the customer’s independent business judgment.SECTION 8 — TECHNICAL SUPPORTFinnPay may provide technical support for covered products and services according to the customer’s plan and applicable agreement.Technical support may include:• Assistance identifying platform issues
• Troubleshooting supported features
• Guidance concerning approved configurations
• Investigation of reported software errors
• Information about known issues or service updates
• Escalation of qualifying technical problems
• Reasonable assistance with supported integrationsTechnical support does not necessarily include on-site service, third-party hardware repair, internet service, unsupported integrations, custom development, data correction caused by customer input, or services outside the customer’s plan.Additional fees may apply for on-site assistance, advanced configuration, data migration, custom development, after-hours service, or other professional services.SECTION 9 — THIRD-PARTY PRODUCTS AND SERVICESFinnPay products may connect with payment processors, gateways, POS systems, hardware, delivery providers, communications providers, accounting platforms, ecommerce services, and other third-party products.FinnPay will make reasonable efforts to assist with supported integrations. However, third-party products and services are controlled by their respective providers.FinnPay cannot guarantee the availability, performance, pricing, compatibility, security, policies, or continued support of any third-party product or service.Customers remain responsible for their separate third-party accounts, agreements, fees, credentials, equipment, and compliance obligations.SECTION 10 — ONGOING IMPROVEMENTFinnPay may continue to improve its products through:• Software updates
• Security enhancements
• Performance improvements
• New or revised features
• User-interface improvements
• Expanded integrations
• Reporting enhancements
• Automation capabilities
• Artificial-intelligence-assisted features
• Updated training and support resourcesFeatures may be introduced, changed, replaced, restricted, or discontinued as products evolve. Availability may depend on the customer’s plan, configuration, location, hardware, integrations, and applicable law.SECTION 11 — RESULTS ARE NOT GUARANTEEDFinnPay is committed to providing useful technology, implementation guidance, and customer support. However, software and support alone cannot guarantee business success.FinnPay does not guarantee:• Increased revenue, profit, or transaction volume
• A specific number of reservations, orders, customers, leads, or visits
• Improved customer retention or loyalty
• Particular marketing, email, or SMS results
• Increased reviews, referrals, or search-engine rankings
• Reduced labor, inventory, processing, or operating costs
• Specific artificial-intelligence predictions or recommendations
• Continuous availability of third-party services
• A particular return on investment
• Any other specific business outcomeResults vary based on factors that may include the customer’s industry, location, pricing, staff participation, customer demand, competitive environment, promotional activity, data quality, implementation, and consistent use of the services.SECTION 12 — WHEN ADDITIONAL HELP IS NEEDEDIf a customer is not receiving the expected value from a FinnPay service, we encourage the customer to contact us.When appropriate and within the customer’s plan, we may help:• Review the current configuration
• Identify unused or underused features
• Evaluate workflow or training concerns
• Recommend additional educational resources
• Review platform-adoption practices
• Identify customer-engagement opportunities
• Discuss compatible hardware or integrations
• Review available reporting and insights
• Determine whether a different plan or configuration may be more appropriateSome requests may require additional professional services, third-party assistance, a plan change, or separately priced work.SECTION 13 — RELATIONSHIP TO OTHER AGREEMENTSThis Customer Success Commitment describes FinnPay’s general approach to implementation, education, support, and customer participation.It does not replace or modify the Terms and Conditions, Subscription Agreement, order form, merchant-processing agreement, implementation agreement, service-level agreement, or other binding agreement applicable to a customer.If a conflict exists, the applicable signed agreement, order form, or governing legal policy will control.SECTION 14 — CONTACT USCustomers who need implementation or customer-success assistance should contact FinnPay using the support channel provided for their product or account.General inquiries may be directed to:FinnPay LLC
PO Box 1217
Clayton, CA 94517Website:
https://finnpay.ioEmail:
info@finnpay.ioTelephone:
800.789.9987

COOKIE POLICYEffective Date: August 10, 2026
Last Updated: September 22, 2026This Cookie Policy explains how FinnPay LLC uses cookies and similar technologies when you visit or interact with our websites, applications, platforms, emails, and online services.This policy applies to FinnPay LLC and its brands and products, including FinnServe, FinnServe Reservations, FinnPay360, ThePrizeWheel, ThePrizeWheel Starter, Celebrate360, Celebrate360 Reserve, and related or successor services.Covered websites and applications may include:• finnpay.io
• finnserve.io
• app.finnserve.io
• finnpay360.com
• finnpay360.io
• theprizewheel.com
• app.theprizewheel.com
• lite.theprizewheel.com
• celebrate360.io
• celebrate360reserve.com
• reserve.celebrate360.io
• Related subdomains, portals, applications, and successor servicesIn this policy, “FinnPay,” “we,” “us,” and “our” refer to FinnPay LLC.SECTION 1 — WHAT ARE COOKIES?Cookies are small data files placed on a computer, smartphone, tablet, or other device when a person visits a website or uses an online service.Cookies can help websites and applications:• Operate correctly
• Recognize a browser or device
• Remember user preferences
• Maintain login sessions
• Improve security
• Understand how services are used
• Measure performance
• Support marketing and communications
• Provide relevant contentCookies may be placed directly by FinnPay or by third-party service providers.SECTION 2 — SIMILAR TECHNOLOGIESIn addition to cookies, FinnPay and its service providers may use similar technologies, including:• Pixels
• Web beacons
• Tags
• Software development kits
• Browser or application storage
• Local storage
• Session storage
• Device identifiers
• Mobile advertising identifiers
• Embedded scripts
• Tracking links
• Email engagement technologiesReferences to “cookies” in this policy generally include these similar technologies unless the context requires otherwise.SECTION 3 — FIRST-PARTY AND THIRD-PARTY COOKIESFirst-party cookies are placed by the FinnPay website, application, or service being used.Third-party cookies are placed by service providers or other organizations that provide services such as:• Payment processing
• Website hosting
• Authentication
• Security and fraud prevention
• Analytics
• Customer support
• Communications
• Video or media delivery
• Advertising
• Social-media functionality
• Scheduling
• Embedded contentThird parties may collect and use information according to their own privacy and cookie policies.SECTION 4 — SESSION AND PERSISTENT COOKIESSession cookies generally remain active only while a browser or application session is open and are usually removed when the browser or application is closed.Persistent cookies may remain on a device after the browser or application is closed. They remain until they expire, are deleted, or are removed through browser or device settings.The duration of a cookie depends on its purpose and the settings established by FinnPay or the applicable third-party provider.SECTION 5 — STRICTLY NECESSARY COOKIESStrictly necessary cookies support essential website, application, and platform functions.These cookies may be used to:• Operate websites and applications
• Authenticate users
• Maintain login sessions
• Provide secure account access
• Remember shopping-cart or checkout activity
• Process subscription or service requests
• Protect against fraud, abuse, and unauthorized access
• Balance network traffic
• Maintain platform stability
• Store privacy and cookie preferences
• Support accessibility and basic navigationBecause these cookies are required for essential services, they may operate without optional consent where permitted by law.Blocking necessary cookies may prevent certain services from working correctly.SECTION 6 — FUNCTIONAL COOKIESFunctional cookies help provide enhanced features and a more personalized experience.These cookies may be used to:• Remember account or display preferences
• Retain language or regional settings
• Remember selected locations
• Maintain user-interface preferences
• Support chat or customer-service features
• Remember previously entered information
• Enable embedded media or interactive features
• Improve navigation between sessionsIf functional cookies are disabled, some features may not operate as intended.SECTION 7 — ANALYTICS AND PERFORMANCE COOKIESAnalytics and performance cookies help us understand how people use our websites, applications, and services.These technologies may collect information concerning:• Pages viewed
• Features used
• Links or buttons selected
• Session duration
• Referring websites
• Approximate geographic location
• Browser and device type
• Operating system
• Application performance
• Error messages
• Loading times
• Navigation patterns
• General engagement with contentWe may use this information to evaluate performance, improve usability, diagnose technical problems, understand customer needs, and develop new features.Where reasonably possible, analytics may be reviewed in aggregated or deidentified form.SECTION 8 — ADVERTISING AND MARKETING COOKIESFinnPay or its service providers may use advertising and marketing technologies to:• Measure advertising performance
• Understand how visitors found our services
• Evaluate marketing campaigns
• Limit repeated advertisements
• Create relevant audiences
• Present FinnPay advertising on third-party services
• Understand engagement with promotional content
• Connect advertising activity with website visits or inquiriesThese technologies may recognize a browser or device across different websites, applications, or services.Where required by applicable law, FinnPay will request consent before using nonessential advertising or marketing cookies.SECTION 9 — EMAIL TRACKING TECHNOLOGIESEmails sent by FinnPay or through FinnPay platforms may contain pixels, tracked links, or similar technologies.These technologies may help determine:• Whether an email was delivered
• Whether an email was opened
• Whether a link was selected
• Whether a recipient unsubscribed
• Whether a message resulted in website activity
• General campaign performanceSome email applications may allow users to block remote images or otherwise limit email tracking.Recipients may unsubscribe from marketing emails using the link included in an applicable message. Transactional, account, security, or service-related communications may continue where permitted by law.SECTION 10 — PLATFORM AND APPLICATION TECHNOLOGIESFinnPay applications may use cookies, tokens, browser storage, device identifiers, or similar technologies to support:• Account authentication
• User roles and permissions
• POS sessions
• Orders and transactions
• Reservation and waitlist activity
• Online ordering
• Shopping carts
• Customer engagement experiences
• ThePrizeWheel participation
• Marketing campaign activity
• Platform preferences
• Security monitoring
• Fraud prevention
• Reporting and analytics
• Software performanceDisabling these technologies may prevent users from accessing accounts or using important platform features.SECTION 11 — PAYMENT AND CHECKOUT TECHNOLOGIESPayment processors, gateways, financial institutions, fraud-prevention providers, and ecommerce services may use cookies or similar technologies during payment, checkout, onboarding, or account-verification processes.These technologies may be used to:• Process transactions
• Authenticate customers or merchants
• Reduce fraud
• Evaluate transaction risk
• Maintain payment security
• Remember checkout information
• Support recurring billing
• Meet legal or financial compliance requirementsPayment providers control their own technologies and process information according to their separate policies and agreements.SECTION 12 — THIRD-PARTY CONTENT AND SERVICESOur websites and applications may include links to or content provided by third parties, such as:• Payment providers
• Scheduling tools
• Video platforms
• Social-media services
• Maps
• Analytics providers
• Support or chat tools
• Form providers
• Advertising networks
• Ecommerce services
• Delivery services
• POS integrations
• Reservation integrations
• Accounting platformsThese third parties may place or access cookies when their services are used.FinnPay does not control every cookie or tracking technology used by third parties. Users should review the privacy and cookie policies of the applicable provider.SECTION 13 — CUSTOMER-OPERATED WEBSITES AND CAMPAIGNSFinnPay customers may use our services to operate websites, online-ordering pages, reservation pages, customer-engagement experiences, email campaigns, SMS campaigns, ecommerce pages, or other digital services.A FinnPay customer may independently determine:• Which information it collects
• Which integrations it enables
• Which marketing technologies it uses
• How it communicates with its customers
• How long it retains customer information
• Which consent mechanisms it providesEach customer is responsible for providing any privacy notices, cookie notices, consent tools, and opt-out mechanisms required for its own business.Questions concerning a specific merchant’s or customer’s data practices should be directed to that business.SECTION 14 — MANAGING COOKIE PREFERENCESWhere a cookie-preference tool is available, users may use it to accept, reject, or manage eligible categories of cookies.Users may also configure their browsers or devices to:• Notify them when cookies are being placed
• Block certain cookies
• Block third-party cookies
• Delete existing cookies
• Clear local storage
• Restrict tracking technologies
• Limit advertising identifiersThe available controls vary by browser, device, and operating system.Blocking or deleting cookies may:• Sign a user out of an account
• Remove saved preferences
• Interrupt a transaction
• Prevent checkout or payment functions
• Affect reservation or ordering features
• Limit application functionality
• Require preferences to be entered againCookie preferences may need to be adjusted separately on each browser or device.SECTION 15 — GLOBAL PRIVACY CONTROL AND BROWSER SIGNALSSome browsers and browser extensions transmit privacy-preference signals, including Global Privacy Control signals.Where legally required and technically detectable, FinnPay will process supported privacy signals as requests to opt out of applicable sale, sharing, or targeted-advertising activities associated with that browser or device.Because these signals are generally browser- and device-specific, users may need to enable the preference separately on each browser and device.Other “Do Not Track” signals are not interpreted consistently throughout the industry. FinnPay may not respond to unsupported signals unless required by applicable law.SECTION 16 — CALIFORNIA PRIVACY RIGHTSCalifornia residents may have rights concerning certain uses or disclosures of personal information, including the right to opt out of the sale or sharing of personal information where applicable.FinnPay does not sell personal information for money in the conventional sense. However, some analytics or advertising activities could be considered “sharing” or “targeted advertising” under certain privacy laws.Eligible users may exercise applicable privacy rights using the contact information provided below.Additional information is available in the FinnPay Privacy Policy:https://finnpay.io/#privacy-policySECTION 17 — CHILDREN’S PRIVACYFinnPay services are intended for businesses and their authorized users and are not directed toward children under 13.We do not knowingly use cookies to collect personal information directly from children under 13 without legally sufficient authorization.If we learn that information has been collected from a child in violation of applicable law, we will take reasonable steps to delete or otherwise address that information.SECTION 18 — COOKIE RETENTIONCookies and similar technologies may remain active for different periods depending on their purpose.Retention may depend on:• Whether the technology is session-based or persistent
• Security requirements
• Account settings
• User preferences
• Service-provider practices
• Contractual requirements
• Legal obligations
• Operational needsUsers may delete stored cookies through their browser or device controls.SECTION 19 — CHANGES TO THIS COOKIE POLICYFinnPay may update this Cookie Policy to reflect:• Changes to our websites or applications
• New products or services
• New technologies or providers
• Changes in our business practices
• Legal or regulatory requirements
• Security or operational developments
• Brand transitions or successor servicesWhen this policy is updated, the revised version will be posted with a new “Last Updated” date.Material changes may also be communicated through our websites, applications, account notices, or other appropriate methods.SECTION 20 — CONTACT USQuestions or requests concerning this Cookie Policy may be directed to:FinnPay LLC
PO Box 1217
Clayton, CA 94517Website:
https://finnpay.ioEmail:
info@finnpay.ioTelephone:
800.789.9987

SMS AND MMS MESSAGING POLICYEffective Date: August 10, 2026
Last Updated: September 22, 2026This SMS and MMS Messaging Policy explains how text messages may be sent by FinnPay LLC and through FinnPay products and services.This policy applies to FinnPay LLC and its brands and products, including FinnServe, FinnServe Reservations, FinnPay360, ThePrizeWheel, ThePrizeWheel Starter, Celebrate360, Celebrate360 Reserve, and related or successor services.In this policy, “FinnPay,” “we,” “us,” and “our” refer to FinnPay LLC.“Customer” refers to a business or organization using a FinnPay service.“Recipient” refers to a person who receives or may receive an SMS or MMS message.SECTION 1 — TYPES OF MESSAGESDepending on the service being used and the consent provided, SMS or MMS messages may include:• Account notifications
• Security alerts
• Customer-support messages
• Transaction confirmations
• Order confirmations and updates
• Reservation confirmations
• Reservation reminders
• Waitlist notifications
• Appointment or event reminders
• Payment or billing notifications
• Loyalty-program communications
• Birthday or anniversary messages
• Prize, reward, or promotional notifications
• Marketing offers
• Customer follow-up campaigns
• Review or feedback requests
• Referral communications
• Operational or service-related announcementsMessage content and frequency vary according to the applicable service, business, campaign, and recipient interaction.SECTION 2 — CONSENT TO RECEIVE MESSAGESRecipients may enroll in messaging through methods such as:• Entering a mobile number on a website or application
• Completing a reservation or order
• Joining a waitlist
• Submitting an inquiry
• Registering for an event or experience
• Joining a loyalty or rewards program
• Participating in ThePrizeWheel
• Completing an opt-in form
• Selecting a consent checkbox
• Scanning a QR code and completing an enrollment process
• Providing written or electronic consent
• Initiating a text-message conversation
• Requesting messages from a participating businessProviding a telephone number by itself does not necessarily authorize every category of marketing message. The consent disclosure presented during enrollment determines the types of messages authorized.Where prior express written consent is legally required, marketing messages will be sent only after legally sufficient consent has been obtained.Consent to receive marketing messages is not a condition of purchasing goods or services unless expressly permitted by applicable law.SECTION 3 — FINNPAY MESSAGESFinnPay may send messages directly to customers, prospective customers, authorized users, partners, or other individuals who have provided appropriate contact information or consent.FinnPay messages may concern:• Account setup
• Product demonstrations
• Service inquiries
• Implementation
• Training
• Technical support
• Billing
• Security
• Product updates
• Scheduled appointments
• Partner communications
• Promotional offers
• Other FinnPay products and servicesWhen FinnPay is the sender, questions may be directed to info@finnpay.io.SECTION 4 — CUSTOMER-SENT MESSAGESFinnPay customers may use FinnPay360, FinnServe, FinnServe Reservations, ThePrizeWheel, or related services to send messages to their own customers and contacts.In these circumstances, the FinnPay customer determines:• The recipients
• The purpose of the campaign
• The message content
• The timing and frequency
• The legal basis for sending the message
• Whether consent has been obtained
• How recipient information was collected
• Which promotions, offers, or notices are communicatedThe FinnPay customer is the sender or initiator of these messages. FinnPay generally acts as a technology and communications-service provider.Questions about a particular message, promotion, reservation, order, reward, or campaign should be directed to the business identified in that message.SECTION 5 — CUSTOMER COMPLIANCE RESPONSIBILITIESCustomers using FinnPay messaging services must comply with all applicable laws, regulations, carrier requirements, industry standards, and FinnPay policies.Customers are responsible for:• Obtaining legally sufficient consent before sending messages
• Maintaining records of consent
• Providing clear opt-in disclosures
• Identifying the business sending the message
• Sending only messages authorized by the recipient
• Honoring opt-out requests promptly
• Maintaining suppression and do-not-contact lists
• Using accurate sender information
• Complying with applicable quiet-hour restrictions
• Avoiding excessive or unreasonable message frequency
• Keeping customer data accurate and secure
• Complying with federal and state telemarketing laws
• Complying with wireless-carrier and messaging-provider requirements
• Reviewing campaign content before transmission
• Ensuring offers, prizes, and promotions are lawful
• Providing any required terms, disclosures, or eligibility rulesFinnPay may suspend or terminate messaging access when it reasonably believes a customer is violating applicable law, carrier rules, contractual requirements, or this policy.SECTION 6 — THEPRIZEWHEEL PARTICIPATIONThePrizeWheel and related experiences may invite participants to provide a mobile telephone number and consent to follow-up communications.The consent language displayed during participation controls the communications authorized by the participant.Customers must not assume that participation alone authorizes unrestricted marketing. Marketing messages may be sent only when an appropriate disclosure was presented and legally sufficient consent was obtained.Prize notifications, reward fulfillment, and requested transactional communications may be treated differently from ongoing marketing messages under applicable law.SECTION 7 — MESSAGE FREQUENCYMessage frequency varies.Frequency may depend on:• The service selected
• The recipient’s activity
• Orders or reservations
• Account or security events
• Campaign settings
• Customer preferences
• Promotions or loyalty activity
• The number of participating businesses
• The consent providedRecurring marketing programs may send periodic messages. Customers should avoid sending messages at a frequency that is excessive, unexpected, or inconsistent with the applicable opt-in disclosure.SECTION 8 — MESSAGE AND DATA RATESMessage and data rates may apply.Recipients are responsible for charges imposed by their wireless carrier, including charges associated with SMS, MMS, data usage, roaming, or international messaging.FinnPay does not determine or control wireless-carrier charges.SECTION 9 — HOW TO OPT OUTRecipients may generally opt out of a messaging program by replying:STOPDepending on the messaging provider, supported opt-out requests may also include:• END
• CANCEL
• UNSUBSCRIBE
• QUITAfter an opt-out request is processed, the recipient may receive a final confirmation message.No further marketing messages should be sent through that messaging program unless the recipient provides new consent.An opt-out from one business or messaging program may not automatically opt the recipient out of unrelated programs operated by other businesses.Recipients may also contact the business identified in the message to request removal.SECTION 10 — HELP AND SUPPORTRecipients may generally reply:HELPThe response may provide information about the sender, messaging program, support options, or opt-out instructions.For messages sent directly by FinnPay, recipients may also contact:info@finnpay.io800.789.9987For messages sent by a FinnPay customer, recipients should contact the business identified in the message.SECTION 11 — TRANSACTIONAL AND SERVICE MESSAGESOpting out of marketing messages may not prevent communications that are necessary to:• Complete a requested transaction
• Confirm an order
• Provide a reservation update
• Respond to a support request
• Deliver a requested authentication code
• Provide a security alert
• Communicate an urgent service issue
• Provide legally required informationWhere legally required, recipients will be given appropriate methods for managing these communications.Recipients may cancel an underlying reservation, order, service, or account when they no longer wish to receive related operational messages.SECTION 12 — QUIET HOURSCustomers must comply with all federal, state, and local restrictions concerning the times when marketing messages may be sent.Customers should consider:• The recipient’s local time zone
• Applicable telemarketing quiet hours
• The nature of the message
• Whether the message is transactional or promotional
• The timing disclosed during enrollment
• Reasonable recipient expectationsFinnPay may apply technical sending restrictions, but customers remain responsible for determining whether a message may legally be sent at a particular time.SECTION 13 — PROHIBITED MESSAGINGFinnPay services may not be used to send messages that:• Are unlawful, fraudulent, deceptive, or misleading
• Lack required consent
• Disregard an opt-out request
• Misrepresent the sender
• Promote illegal products or activities
• Contain unlawful discrimination, threats, or harassment
• Infringe intellectual-property or privacy rights
• Distribute malicious software or harmful links
• Facilitate phishing, impersonation, or identity theft
• Contain prohibited adult, controlled-substance, weapons, hate, or abusive content
• Violate wireless-carrier rules
• Use purchased, rented, scraped, or improperly obtained contact lists
• Create an unreasonable risk of consumer harm
• Interfere with the operation of FinnPay or third-party networksAdditional content restrictions may be imposed by carriers, messaging providers, payment providers, or applicable law.SECTION 14 — NO PURCHASED OR SCRAPED LISTSCustomers may not upload or use mobile-number lists that were purchased, rented, scraped, harvested, or obtained without appropriate authorization.Consent is specific to the recipient, sender, purpose, and disclosures provided. A third party’s claim that a list is “opted in” does not necessarily establish legally sufficient consent for messages from a FinnPay customer.Customers must be able to document how and when each recipient provided consent when consent is required.SECTION 15 — MOBILE INFORMATION AND DATA SHARINGFinnPay does not sell mobile opt-in information or consent records for monetary consideration.FinnPay does not share mobile numbers, SMS opt-in information, or messaging consent with unaffiliated third parties for their independent marketing or promotional purposes.FinnPay may disclose information to service providers and subcontractors that assist with:• Message delivery
• Telecommunications services
• Platform hosting
• Data storage
• Security
• Fraud prevention
• Customer support
• Analytics
• Legal complianceThese providers may use the information only to perform authorized services or as otherwise permitted by law.FinnPay may also disclose information when required by law, necessary to protect legal rights, or involved in an authorized corporate transaction.Additional information is available in the FinnPay Privacy Policy:https://finnpay.io/#privacy-policySECTION 16 — MESSAGE DELIVERYMessage delivery is not guaranteed.Delivery may be affected by:• Wireless-carrier availability
• Network conditions
• Device compatibility
• Invalid or inactive telephone numbers
• Recipient blocking settings
• Carrier filtering
• Message content
• Provider outages
• Geographic limitations
• Account status
• Technical errorsFinnPay is not responsible for delayed, blocked, misdirected, or undelivered messages caused by carriers, service providers, devices, recipient settings, or circumstances outside FinnPay’s reasonable control.Participating wireless carriers are not liable for delayed or undelivered messages.SECTION 17 — CHANGED OR REASSIGNED NUMBERSRecipients should notify the applicable sender or opt out before discontinuing or transferring a mobile telephone number.Customers must take reasonable measures to avoid sending messages to numbers they know have been:• Disconnected
• Reassigned
• Entered incorrectly
• Associated with a person who did not provide consentFinnPay may use available tools or service providers to identify invalid, inactive, or reassigned numbers, but cannot guarantee that every reassigned number will be detected.SECTION 18 — SECURITY AND SENSITIVE INFORMATIONRecipients should not send highly sensitive information by SMS or MMS unless specifically instructed through a secure and authorized process.Sensitive information may include:• Full payment-card numbers
• Bank-account credentials
• Account passwords
• Government identification numbers
• Medical information
• Other confidential personal informationSMS and MMS communications may not be encrypted and may be accessible to wireless carriers, device users, or other service providers.FinnPay will never request an account password through an unsolicited text message.SECTION 19 — MINORSMarketing messaging programs are not directed to children under 13.Customers must not knowingly collect mobile marketing consent from children in violation of applicable law.Where age restrictions apply to a product, prize, promotion, event, reservation, or experience, the customer is responsible for establishing and enforcing appropriate eligibility requirements.SECTION 20 — PRIVACY AND RECORD RETENTIONFinnPay and its customers may retain messaging information such as:• Mobile telephone numbers
• Consent records
• Opt-in dates and methods
• Campaign information
• Message content
• Delivery status
• Engagement activity
• Opt-out requests
• Support communicationsInformation may be retained as reasonably necessary for service delivery, security, dispute resolution, legal compliance, consent verification, and enforcement of applicable agreements.SECTION 21 — SUSPENSION AND ENFORCEMENTFinnPay may review messaging activity to protect recipients, maintain platform integrity, comply with law, and satisfy carrier or provider requirements.FinnPay may limit, suspend, block, or terminate messaging activity when it identifies:• High complaint rates
• Excessive opt-out rates
• Invalid consent records
• Prohibited content
• Misleading campaigns
• Carrier violations
• Unlawful messaging
• Security threats
• Abuse of FinnPay servicesFinnPay may cooperate with carriers, service providers, regulators, courts, and law-enforcement authorities when legally required or reasonably necessary.SECTION 22 — CHANGES TO THIS POLICYFinnPay may update this policy to reflect:• Changes in messaging services
• Changes in applicable law
• Carrier or provider requirements
• New FinnPay products
• Brand transitions
• Security developments
• Changes in business practicesThe revised policy will be posted with an updated revision date.Continued use of FinnPay messaging services following an update is subject to the revised policy, to the extent permitted by law.SECTION 23 — CONTACT USQuestions concerning messages sent directly by FinnPay or this SMS and MMS Messaging Policy may be directed to:FinnPay LLC
PO Box 1217
Clayton, CA 94517Website:
https://finnpay.ioEmail:
info@finnpay.ioTelephone:
800.789.9987For messages sent by a FinnPay customer, recipients should first contact the business identified in the message.

IMPLEMENTATION & SUCCESS POLICYEffective Date: August 10, 2026
Last Updated: September 22, 2026This Implementation & Success Policy describes the general implementation process for FinnPay LLC products and services and establishes the responsibilities of FinnPay and its customers.This policy applies to FinnPay LLC and its brands and products, including FinnServe, FinnServe Reservations, FinnPay360, ThePrizeWheel, ThePrizeWheel Starter, Celebrate360, Celebrate360 Reserve, and related or successor services.In this policy, “FinnPay,” “we,” “us,” and “our” refer to FinnPay LLC.“Customer,” “Subscriber,” “you,” and “your” refer to the business, organization, or individual purchasing or implementing a FinnPay product or service.SECTION 1 — PURPOSESuccessful implementation requires cooperation between FinnPay and the customer.The purpose of this policy is to:• Establish clear implementation expectations
• Identify the responsibilities of FinnPay and the customer
• Support an efficient and organized deployment
• Reduce avoidable implementation delays
• Encourage proper configuration and staff training
• Help customers begin using relevant platform features
• Provide a framework for launch and post-launch supportThis policy supplements the applicable Subscription Agreement, order form, implementation agreement, and other governing agreements.SECTION 2 — IMPLEMENTATION GOALSDepending on the product and services purchased, implementation is generally intended to help the customer:• Establish an active account
• Configure the selected services
• Provide accurate business information
• Connect supported hardware or integrations
• Train appropriate owners, managers, and employees
• Test important workflows
• Launch within a reasonable timeframe
• Begin using core product features
• Identify available reporting and support resources
• Develop practices that support long-term platform adoptionImplementation does not guarantee any particular business, financial, operational, marketing, or customer-engagement result.SECTION 3 — IMPLEMENTATION SCOPEThe implementation services provided depend on:• The product or subscription purchased
• The number of business locations
• The selected modules and features
• The number and type of users
• Hardware requirements
• Payment-processing requirements
• Integration requirements
• Data-migration needs
• Customer readiness
• Services listed in the order form
• Any separately purchased professional servicesServices not expressly included in the applicable plan, order form, or written implementation scope may require additional fees.SECTION 4 — GENERAL IMPLEMENTATION SERVICESDepending on the product and plan, FinnPay implementation assistance may include:• Account creation
• Business-profile configuration
• Location setup
• User-account creation
• Role and permission configuration
• Basic branding assistance
• Product or service configuration
• Communication settings
• Email and SMS configuration
• QR-code generation
• Supported integration guidance
• Administrative training
• Staff training
• Testing assistance
• Launch preparation
• Access to documentation or educational resourcesThe exact implementation process may vary by product, configuration, business type, and customer requirements.SECTION 5 — FINNSERVE POS IMPLEMENTATIONFinnServe implementation may include assistance with:• Business and location setup
• Menu, product, and category configuration
• Modifier and option-group configuration
• Pricing and tax settings
• Service charges and discounts
• Dining areas, tables, or service modes
• POS stations
• User accounts, roles, and permissions
• Receipt-printer configuration
• Kitchen-printer routing
• Optional kitchen display configuration
• Inventory and supplier settings
• Customer-profile settings
• Loyalty and marketing features
• Online-ordering configuration
• Delivery and fulfillment settings
• Ecommerce or gift-card features
• Reporting and analytics
• Accounting and reconciliation settings
• Supported payment-processing connections
• Approved hardware and peripheral configuration
• Management and staff trainingThe customer is responsible for reviewing and approving all menus, products, prices, taxes, fees, discounts, routing rules, receipts, user permissions, and operating settings before launch.SECTION 6 — HARDWARE AND NETWORK READINESSThe customer is responsible for providing and maintaining the hardware, network connectivity, electrical service, and physical environment required for operation.Customer responsibilities may include:• Obtaining hardware approved for the selected FinnServe configuration
• Maintaining reliable internet service
• Providing secure Wi-Fi or wired networking
• Providing sufficient electrical outlets and power protection
• Installing or permitting installation of equipment
• Maintaining printers, tablets, terminals, displays, and peripherals
• Replacing damaged or unsupported equipment
• Following FinnPay configuration recommendations
• Providing access to relevant equipment during implementation
• Maintaining appropriate network and account securityExisting hardware is not supported unless and until FinnServe evaluates and approves the specific device and configuration.Certain existing front-of-house printers may qualify after review, but approval of one model or configuration does not guarantee approval of another.FinnPay does not guarantee that every existing device, printer, terminal, peripheral, or network configuration will be compatible.Hardware, shipping, installation, cabling, networking, mounting, repair, replacement, and on-site service may be priced separately.SECTION 7 — PAYMENT-PROCESSING IMPLEMENTATIONWhen payment processing is included, FinnPay may assist with coordinating supported processor, gateway, terminal, and software configurations.The customer remains responsible for:• Completing merchant applications
• Providing accurate ownership and banking information
• Completing identity and business verification
• Obtaining underwriting approval
• Reviewing processing rates and terms
• Entering into required merchant agreements
• Maintaining payment-security compliance
• Providing equipment approved for the selected payment and POS configuration.
• Completing required testing
• Maintaining sufficient funds for fees, refunds, and chargebacksApproval for payment processing is determined by the applicable processor, gateway, financial institution, or acquiring partner.FinnPay cannot guarantee merchant approval, processing rates, funding schedules, chargeback outcomes, reserves, or continued processing availability.SECTION 8 — FINNSERVE RESERVATIONS IMPLEMENTATIONFinnServe Reservations implementation may include assistance with:• Business and location configuration
• Operating hours
• Reservation availability
• Table, room, section, or resource setup
• Party-size settings
• Booking intervals
• Capacity and pacing
• Waitlist configuration
• Guest-profile settings
• Reservation confirmations and reminders
• Deposit or prepayment settings
• Cancellation and no-show policies
• Event, tasting, appointment, or experience setup
• Reservation-widget configuration
• User roles and permissions
• Reporting features
• Supported integrations
• Staff trainingThe customer is responsible for approving all schedules, availability, capacity, pricing, deposits, cancellation rules, event information, and guest communications before publication.SECTION 9 — FINNPAY360 IMPLEMENTATIONFinnPay360 implementation may include assistance with:• Business-profile configuration
• Branding and campaign settings
• ThePrizeWheel configuration
• Prize and reward settings
• Customer-data fields
• QR codes
• Email settings
• SMS and MMS settings
• Birthday and anniversary campaigns
• Loyalty and customer-retention campaigns
• Review and referral workflows
• Customer segmentation
• Marketing automation
• Reporting and engagement insights
• Staff training
• Launch preparationThe customer is responsible for reviewing and approving campaign content, prizes, rewards, eligibility requirements, expiration dates, marketing disclosures, consent language, and customer communications.SECTION 10 — THEPRIZEWHEEL STARTERThePrizeWheel Starter is generally designed for customer-directed setup and use.Depending on the offer purchased, FinnPay may provide:• Account-access instructions
• Basic setup guidance
• Educational resources
• QR-code functionality
• General support for covered software issuesUnless separately purchased, ThePrizeWheel Starter may not include:• Full-service implementation
• Custom campaign creation
• Ongoing marketing automation
• Managed email or SMS campaigns
• Custom graphic design
• Data migration
• On-site training
• Dedicated account management
• FinnPay360 featuresThe customer is responsible for configuring and operating ThePrizeWheel Starter according to the instructions provided.SECTION 11 — CUSTOMER INFORMATION AND MATERIALSThe customer must provide accurate and complete information needed for implementation.Required materials may include:• Legal business name
• Business address
• Contact information
• Operating hours
• Location information
• Menus or product lists
• Pricing
• Tax information
• Reservation policies
• Event information
• Branding assets
• Logos and images
• User and employee information
• Hardware information
• Payment-processing information
• Integration credentials
• Customer data authorized for migration
• Marketing disclosures
• Required approvalsFinnPay may rely on information provided by the customer without independently verifying its accuracy.The customer is responsible for correcting inaccurate or incomplete information.SECTION 12 — CUSTOMER PROJECT CONTACTThe customer should designate an authorized implementation contact with sufficient authority to:• Provide required information
• Make configuration decisions
• Approve platform settings
• Coordinate staff participation
• Arrange hardware and network access
• Approve content and communications
• Schedule training
• Confirm testing results
• Approve launch
• Communicate organizational requirementsDelays or conflicting instructions involving customer personnel may affect the implementation schedule.FinnPay may rely on approvals and instructions provided by the designated implementation contact.SECTION 13 — CUSTOMER PARTICIPATIONThe customer agrees to participate actively throughout implementation.Customer responsibilities include:• Responding to implementation requests
• Attending scheduled meetings
• Providing requested information
• Reviewing configurations
• Completing assigned setup tasks
• Making appropriate personnel available
• Testing important workflows
• Reporting problems promptly
• Training additional employees
• Providing required approvals
• Following implementation instructions
• Maintaining an active account in good standingImplementation is a collaborative process. FinnPay cannot complete customer-dependent tasks without the customer’s timely participation.SECTION 14 — IMPLEMENTATION SCHEDULESAny implementation date, target date, estimated completion date, or anticipated launch date is an estimate unless FinnPay expressly agrees otherwise in writing.Implementation schedules may be affected by:• Customer response times
• Data quality
• Configuration complexity
• Number of locations
• Hardware availability
• Shipping delays
• Network readiness
• Payment-processing approval
• Third-party integrations
• Data migration
• Staff availability
• Requested scope changes
• Testing results
• Circumstances outside FinnPay’s reasonable controlFinnPay will make reasonable efforts to communicate material scheduling changes.SECTION 15 — CUSTOMER DELAYSA customer delay may occur when the customer does not provide required information, access, approvals, equipment, participation, or responses within a reasonable period.Customer delays may result in:• Rescheduled implementation work
• Postponed training
• Delayed activation
• Delayed launch
• Additional implementation fees
• Reassignment of implementation personnel
• A revised project schedule
• Temporary suspension of implementation work
• Closure of an inactive implementation projectUnless otherwise agreed in writing, customer delays do not automatically postpone subscription commencement, recurring billing, hardware charges, third-party fees, or other contractual obligations.SECTION 16 — INACTIVE IMPLEMENTATIONSFinnPay may classify an implementation as inactive when the customer fails to participate or respond for an extended period.Before closing an inactive implementation, FinnPay may attempt to contact the customer using available contact information.Reactivating a closed or inactive implementation may:• Require a new implementation schedule
• Depend on personnel availability
• Require updated information
• Require additional fees
• Require a revised implementation scopeAccount closure, suspension, or inactivity does not eliminate unpaid fees or other obligations under the applicable agreements.SECTION 17 — DATA MIGRATIONData migration is included only when expressly stated in the applicable plan, order form, or written implementation scope.Migration may be limited by:• The format of the source data
• Data quality
• Third-party access restrictions
• Incomplete records
• Duplicate records
• Unsupported fields
• Export limitations
• Privacy or consent requirements
• Technical compatibility
• Project scopeThe customer is responsible for confirming that it has the legal right to provide all migrated data to FinnPay.FinnPay may require the customer to review and approve migrated data before launch.FinnPay does not guarantee that every record, field, note, image, transaction, customer profile, reservation, order, or historical item can be migrated.SECTION 18 — THIRD-PARTY INTEGRATIONSImplementation may involve third-party software, hardware, processors, gateways, carriers, delivery providers, accounting platforms, ecommerce services, or other providers.Third-party implementation may require:• Separate accounts
• Separate agreements
• Additional fees
• Credentials or access tokens
• Provider approval
• Technical configuration
• Software updates
• Customer authorizationFinnPay does not control third-party approval, functionality, availability, pricing, support, security, or implementation schedules.Changes made by a third party may affect an integration or require additional work.SECTION 19 — TRAININGTraining may be provided through:• Live remote sessions
• Recorded sessions
• Written documentation
• Knowledge-base articles
• Videos
• Demonstrations
• Support communications
• On-site services when separately agreedThe customer is responsible for:• Identifying appropriate trainees
• Ensuring attendance
• Providing suitable equipment for training
• Allowing adequate training time
• Training employees hired after implementation
• Controlling user access
• Ensuring staff follow approved proceduresMissed or additional training sessions may require rescheduling or additional fees.SECTION 20 — TESTING AND CUSTOMER APPROVALBefore launch, the customer should test the workflows relevant to its operation.Testing may include:• User access
• Products and pricing
• Taxes and fees
• Orders and payments
• Receipts
• Kitchen routing
• Reservations and waitlists
• Confirmations and reminders
• Online ordering
• Inventory activity
• Customer enrollment
• Campaign communications
• Rewards and prizes
• Reporting
• Refunds and cancellations
• Third-party integrationsThe customer must notify FinnPay promptly of material configuration problems.Customer approval, use in a live environment, or continued operation after testing may be treated as acceptance of the implemented configuration, subject to correction of covered software defects.SECTION 21 — LAUNCHLaunch may occur when the configured services are made available for live customer or business use.The customer is responsible for determining whether its business is operationally ready to launch.FinnPay may recommend delaying launch when significant implementation requirements remain incomplete. The customer assumes responsibility for launching aga

SECTION 22 — POST-LAUNCH SUPPORTAfter launch, FinnPay may provide support according to the customer’s plan and applicable agreements.Post-launch assistance may include:• Technical troubleshooting
• Configuration guidance
• Answers concerning platform features
• Review of reported software issues
• Access to training resources
• Reasonable workflow recommendations
• Information about product updates
• Customer-success discussionsPost-launch support does not automatically include custom development, managed marketing services, new data migration, on-site support, additional training, hardware repair, or work outside the purchased plan.SECTION 23 — CHANGES TO IMPLEMENTATION SCOPECustomer-requested changes may affect the implementation schedule and price.Scope changes may include:• Additional locations
• Additional hardware
• New integrations
• Custom development
• Additional data migration
• New modules
• Revised menus or product catalogs
• Major configuration changes
• Additional training
• On-site services
• Work performed after approval
• Reimplementation following customer changesFinnPay may require written approval and payment before beginning work outside the original implementation scope.SECTION 24 — IMPLEMENTATION FEESImplementation, onboarding, setup, data migration, hardware configuration, training, professional services, travel, and related charges may be separately priced.Unless otherwise stated in the applicable agreement:• Completed implementation work is nonrefundable
• Third-party charges are nonrefundable
• Hardware and shipping are subject to applicable return terms
• Additional work may require advance payment
• Customer delays do not require FinnPay to refund completed work
• Reimplementation may require additional feesAll billing remains subject to the applicable order form, Subscription Agreement, and payment terms.SECTION 25 — NO GUARANTEE OF RESULTSFinnPay will make reasonable efforts to support an organized implementation but does not guarantee:• A specific launch date
• Uninterrupted service
• Compatibility with every device or third-party service
• Successful migration of every data element
• Approval by a payment processor
• A specific level of staff adoption
• A particular number of orders, reservations, customers, or messages
• Increased revenue or profit
• Reduced expenses
• Improved marketing performance
• Specific customer behavior
• A particular return on investmentBusiness results depend on many factors outside FinnPay’s control, including customer participation, staff training, market conditions, data accuracy, business practices, and consistent platform use.SECTION 26 — RELATIONSHIP TO OTHER AGREEMENTSThis policy supplements FinnPay’s:• Terms and Conditions
• Subscription Agreement
• Customer Success Commitment
• Privacy Policy
• Order forms
• Implementation agreements
• Hardware agreements
• Payment-processing agreements
• Professional-services agreementsIf this policy conflicts with a signed agreement or order form, the signed agreement or order form will control.SECTION 27 — POLICY UPDATESFinnPay may update this policy to reflect:• New products or services
• Changes in implementation practices
• Technology developments
• Brand transitions
• Third-party requirements
• Legal or regulatory changes
• Operational improvementsThe revised policy will be posted with an updated revision date.SECTION 28 — CONTACT USQuestions concerning implementation may be directed to the assigned implementation contact or applicable product-support channel.General questions may be directed to:FinnPay LLC
PO Box 1217
Clayton, CA 94517Website:
https://finnpay.ioEmail:
info@finnpay.ioTelephone:
800.789.9987

ACCESSIBILITY STATEMENTEffective Date: August 10, 2026
Last Updated: September 22, 2026FinnPay LLC is committed to providing digital products and services that are accessible to the widest reasonably possible audience, including people with disabilities.This Accessibility Statement applies to FinnPay LLC and its brands and products, including FinnServe, FinnServe Reservations, FinnPay360, ThePrizeWheel, ThePrizeWheel Starter, Celebrate360, Celebrate360 Reserve, and related or successor services.Covered websites and applications may include:• finnpay.io
• finnserve.io
• app.finnserve.io
• finnpay360.com
• finnpay360.io
• theprizewheel.com
• app.theprizewheel.com
• lite.theprizewheel.com
• celebrate360.io
• celebrate360reserve.com
• reserve.celebrate360.io
• Related subdomains, portals, applications, and successor servicesIn this statement, “FinnPay,” “we,” “us,” and “our” refer to FinnPay LLC.SECTION 1 — OUR COMMITMENTFinnPay seeks to provide websites, applications, information, and services that can be used by people with a broad range of abilities, technologies, and access needs.Accessibility is an ongoing effort. We continue to review and improve our digital experiences as our products, websites, applications, and technologies evolve.SECTION 2 — ACCESSIBILITY STANDARDFinnPay uses the Web Content Accessibility Guidelines, currently WCAG 2.2 Level AA, as a reference and accessibility goal where reasonably applicable.WCAG is organized around four general principles. Digital content should be:• Perceivable
• Operable
• Understandable
• RobustThis statement does not represent that every FinnPay website, application, page, feature, document, integration, or third-party component has been formally audited or certified as fully conforming to WCAG 2.2 Level AA.SECTION 3 — ACCESSIBILITY EFFORTSDepending on the website, application, product, and technology involved, FinnPay may take measures such as:• Using clear page structures and headings
• Providing descriptive page titles
• Maintaining readable typography
• Supporting sufficient color contrast
• Avoiding reliance on color alone to communicate essential information
• Providing alternative text for meaningful images
• Labeling links, buttons, and form fields
• Supporting keyboard navigation where reasonably possible
• Maintaining visible focus indicators
• Providing understandable instructions and error messages
• Supporting text resizing and responsive layouts
• Using descriptive link text
• Reducing unnecessary motion
• Providing controls for interactive content
• Evaluating compatibility with common assistive technologies
• Reviewing new features for accessibility concerns
• Correcting identified accessibility barriers when reasonably possibleAccessibility features may vary among websites, applications, devices, and third-party services.SECTION 4 — ASSISTIVE TECHNOLOGY AND BROWSER COMPATIBILITYFinnPay digital services are intended to work with reasonably current versions of commonly used:• Web browsers
• Operating systems
• Mobile devices
• Screen readers
• Screen magnification tools
• Speech-recognition software
• Keyboard-navigation tools
• Other assistive technologiesOlder browsers, unsupported devices, unusual configurations, or combinations of technologies may not provide the intended experience.Users are encouraged to maintain current browser, operating-system, and assistive-technology versions when reasonably possible.SECTION 5 — APPLICATION AND PLATFORM ACCESSIBILITYFinnPay applications contain interactive features that may include:• Account registration
• Login and authentication
• POS and order-management tools
• Reservation and waitlist tools
• Online ordering
• Ecommerce
• Customer profiles
• Marketing and messaging tools
• ThePrizeWheel experiences
• Reporting and analytics
• Administrative settings
• Payment and checkout functions
• Third-party integrationsSome complex application functions may present accessibility challenges depending on the user’s device, browser, assistive technology, hardware, and configuration.FinnPay welcomes reports concerning specific application barriers so that they can be evaluated and addressed when reasonably possible.SECTION 6 — PHYSICAL HARDWARE AND DEVICESFinnServe and related services may operate with:• POS terminals
• Tablets
• Handheld devices
• Payment terminals
• Receipt printers
• Kitchen printers
• Kitchen displays
• Customer-facing displays
• Scanners
• Other peripheralsAccessibility features associated with third-party hardware are generally determined by the hardware manufacturer, operating-system provider, processor, or device vendor.Customers should evaluate whether selected hardware meets the accessibility needs of their employees and customers before deployment.FinnPay may assist with identifying supported options but does not manufacture most hardware used with its services.SECTION 7 — THIRD-PARTY CONTENT AND INTEGRATIONSFinnPay websites and applications may include or connect with third-party:• Payment providers
• Video platforms
• Social-media services
• Maps
• Scheduling tools
• Delivery services
• Ecommerce providers
• Accounting platforms
• POS systems
• Reservation services
• Customer-support tools
• Embedded content
• Documents
• Hardware
• Other integrationsFinnPay does not control the accessibility of every third-party product or service.Accessibility concerns involving a third-party service may need to be addressed by that provider. FinnPay may assist in identifying the applicable provider or an available alternative when reasonably possible.SECTION 8 — CUSTOMER-GENERATED CONTENTFinnPay customers may create and publish content using our services, including:• Menus
• Product descriptions
• Images
• Reservation information
• Event descriptions
• Promotions
• Prize descriptions
• Marketing messages
• Online-ordering content
• Ecommerce content
• Uploaded documents
• Links to external websitesThe customer that creates, uploads, or publishes this content is responsible for its accuracy, legality, and accessibility.FinnPay may provide tools or general guidance, but we do not review every item of customer-generated content before publication.Accessibility concerns involving content published by a particular business should also be reported to that business.SECTION 9 — DOCUMENTS AND MEDIASome older documents, videos, images, or downloadable materials may not yet be available in a fully accessible format.When reasonably possible, FinnPay may:• Add alternative text
• Improve document structure
• Provide captions or transcripts
• Replace inaccessible files
• Provide information in an alternative format
• Supply assistance through another communication methodRequests for an alternative format may be submitted using the contact information below.SECTION 10 — ACCESSIBILITY ASSISTANCEIf you experience difficulty accessing information or completing an action through a FinnPay website or application, please contact us.When reasonably possible, FinnPay will attempt to provide:• The requested information in an alternative format
• Assistance completing the intended action
• An alternative communication method
• Information about an available accessible feature
• Help identifying the responsible customer or third-party provider
• Review of the reported accessibility barrierThe availability of an alternative may depend on the request, technology, service, legal requirements, and the involvement of third-party providers.SECTION 11 — REPORTING AN ACCESSIBILITY BARRIERWhen reporting an accessibility issue, please provide as much of the following information as possible:• Your name
• Your preferred contact method
• The website or application involved
• The page address or URL
• A description of the problem
• The action you were trying to complete
• The browser and device being used
• The assistive technology being used, if applicable
• The format or accommodation requestedPlease do not include passwords, full payment-card information, or unnecessary sensitive information in an accessibility report.SECTION 12 — RESPONSE AND REVIEW PROCESSFinnPay will make reasonable efforts to:• Acknowledge accessibility reports
• Review the reported issue
• Determine whether FinnPay controls the affected content or functionality
• Identify a reasonable alternative when available
• Prioritize significant barriers
• Communicate relevant findings or next steps
• Incorporate appropriate improvements into future updatesResolution time will vary depending on the nature of the issue, technical complexity, third-party involvement, and available resources.SECTION 13 — ONGOING IMPROVEMENTFinnPay’s accessibility efforts may include:• Periodic review of public websites
• Review of new or modified features
• Evaluation of customer feedback
• Updates to templates and components
• Improvements to color, typography, forms, and navigation
• Review of image descriptions
• Testing with keyboard navigation
• Evaluation using automated accessibility tools
• Manual testing where appropriate
• Consultation with technical or accessibility professionals
• Updates to accessibility practices as standards evolveAutomated testing alone cannot identify every accessibility issue. Feedback from people using assistive technologies is valuable to our improvement process.SECTION 14 — NO RETALIATIONFinnPay will not retaliate against a person for making a good-faith accessibility request, reporting an accessibility barrier, or requesting an alternative method of accessing information or services.SECTION 15 — CHANGES TO THIS STATEMENTFinnPay may update this Accessibility Statement to reflect:• Changes to our websites or applications
• New products and services
• Accessibility improvements
• Technology changes
• Updated standards
• Legal or regulatory developments
• Brand transitions
• Feedback from usersThe revised statement will be posted with an updated revision date.SECTION 16 — CONTACT USAccessibility questions, requests, or reports may be directed to:FinnPay LLC
PO Box 1217
Clayton, CA 94517Website:
https://finnpay.ioEmail:
info@finnpay.ioTelephone:
800.789.9987Please include “Accessibility Request” in the subject line when contacting us by email.